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Kudos3 Stats

Norton Identity Safe and Firefox 43

It has been 3 months since any of us has been able to use Identity Safe in Firefox which is very disappointing and unacceptable. Nortons solution is to use another browser or copy and paste our id's which is not what I paid for when renewing my product in October not knowing it wasn't going to fully work a month later.

So now many of us only have 75% of a product that works and I think we should all get extended year on our product for failing to work as promised especially when they were aware of Firefox changing things months in advance.

Replies

Kudos2 Stats

Re: Norton Identity Safe and Firefox 43

I'm not sure how you figure 75% of the product working. Even looking at the product settings, there are numerous features working just fine. And the Identity Safe does work, just the Toolbar integration in one browser is not working.

We are all frustrated with the delay in this, but we have to remember that the main reason you purchase this product is for the security of your system.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton Identity Safe and Firefox 43

I purchase for security of system and for auto filling all my website username and passwords and do not like the other browsers nor should I be required to make changes because a company dropped the ball on this change. There are actually 2 browsers it doesn't work in Microsoft Edge.
Kudos0

Re: Norton Identity Safe and Firefox 43

You cannot count Edge, as Microsoft is not allowing any 3rd party add ons yet.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe and Firefox 43

Hello

From what I read today, Edge will not have add- ons until maybe June.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Norton Identity Safe and Firefox 43

I've been using Norton practically since it's inception. This was the slap in the face that made me begin exploring other options.

MAYBE...

If they get their act together, someday, I might come back.

I check back, occasionally, only to find the same frustrations.

They've done away with "One," they still haven't fixed the Firefox problem and they seem to be heading in the direction of the others where I see them eventually becoming nothing more than an anti-virus software that relies on Windows Firewall...

Kudos0

Re: Norton Identity Safe and Firefox 43

I am convinced that the lack of compatibility with Firefox is not due to technical problems

but purely a political decision made by Norton, for some reason they are trying to get us to use other browsers.

Kudos4 Stats

Re: Norton Identity Safe and Firefox 43

I'm surprised to see some people think Norton is just not releasing the ID Safe for Firefox 43 because of some "odd" reasons. (They're lazy, they want us to force using other browsers, they don't care, etc etc...) Firefox has recently made huge changes to the way they handle extensions and plugins. While some other plugins work, ID safe isn't just like your normal generic "download this video" plugin. I've done a bit of web developing in my past jobs so I know how tedious this process can be figuring out how 100 million computers will work properly with your product. Just in December alone, Firefox has released 2-3 more updates and that complicates things further. Now, I'm not posting this to defend Norton. I just want to share my experience in developing software and how hard it can be to work on issues especially when another entity that relies on the software with millions of people using it are involved. And another thing I've learned as an IT guy is to never rely on one single thing. Always have a plan B, C, D, etc. ID safe not working on Firefox? Use it on Chrome, or IE. ID safe not working on those browsers either? Use another password manager like FreePass, LastPass or KeepPass. Always have contingencies. Then again, this is just me.
Kudos0

Re: Norton Identity Safe and Firefox 43

Xiee: I'm surprised to see blah blah blah blah blah blah blah …

salyers88's questions were " … Norton's solution is … not what I paid for … " and " … I think we should all get extended year on our product …" Symantec has already posted propaganda elsewhere about how difficult it is for them to solve the problem, so you don't have to repeat that here.   Most of us customers are questioning why we should be paying for services the Symantec is not offering, and if you have an answer, this is the place for it.  Otherwise, please keep to yourself.

[Admin Edit: Please keep this thread on topic and refrain from personal attacks per the Participation Guidelines and Terms of Service]

Kudos1 Stats

Re: Norton Identity Safe and Firefox 43

I too have been using Norton since it's inception - i.e. PC Tools etc and I too am very racked off about the ongoing product and NIS issues which to be very frank should not have ever occured. Users should not have been forced into the cloud and a Local Vault capability should have been maintained. Its really a big issue and is adding so much time onto my Internet based activities.

Unfortunately, the product issues are not just restricted to this area and I feel that we are in danger of going back into the abyss which was Norton in 2005 and 2006. Some folks are obviously not inconvenienced but others most certainly are.

I am here today because IS (again) will not open in Windows 10 Pro x64. Live update runs and quick scan runs but that is it. 

I too would like an extension to my current 10 device subscription and would hope that Norton contact me about that.

Kudos0

Re: Norton Identity Safe and Firefox 43

I have read the above.

My Question: Is there a tighter rework estimated for the Identity Safe/Firefox issue rather than "in the coming months"?

Thank You in advance

Kudos0

Re: Norton Identity Safe and Firefox 43

As of the latest announcement in late November, a fix was not anticipated to be released for several months.  I would not expect anything more definite than that, at least until the project nears completion.  Symantec typically does not share project status or expected completion dates publicly.

Kudos0

Re: Norton Identity Safe and Firefox 43

SendOfJive:

As of the latest announcement in late November, a fix was not anticipated to be released for several months.  I would not expect anything more definite than that, at least until the project nears completion.  Symantec typically does not share project status or expected completion dates publicly.

...Nor with us Gurus (Norton Fighters).  We are treated like mushrooms also when it comes to ETICs.

Kudos0

Re: Norton Identity Safe and Firefox 43

I am missing a clear announcement to fix Identity Safe problems with Firefox. The bug exists since months, but no clear announcement done

Kudos0

Re: Norton Identity Safe and Firefox 43

BS1973:

I am missing a clear announcement to fix Identity Safe problems with Firefox. The bug exists since months, but no clear announcement done

You may have missed the following:

 https://community.norton.com/en/forums/faqs-norton-toolbar-compatibility-issues-firefox-42

Kudos0

Re: Norton Identity Safe and Firefox 43

Hello BS1973

The issue is not a bug, but the complete restructuring of the Norton Toolbar for Firefox. The missing Identity Safe is a vital part of the restructuring which has not been completed yet.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity Safe and Firefox 43

Like everything in life, it will boil down to money.  Maybe after enuff people drop their subscription, Norton will get the message.  If the Vault isn't active by the time my subscription is up, I won't be renewing it.  I really like Firefox and I've tried the Norton work around of using IE, but it's starting to wear on me.

Kudos0

Re: Norton Identity Safe and Firefox 43

Hello

Do some research on the other security companies. You can still use Firefox and use another password manager in the meantime until the Identity Safe is finished. As has been said already, it's best to have a secure safe rather than one that is rushed and later found to be flawed. Look at Trend Micro report.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity Safe and Firefox 43

Do some research on the other security companies. You can still use Firefox and use another password manager in the meantime until the Identity Safe is finished. As has been said already, it's best to have a secure safe rather than one that is rushed and later found to be flawed. Look at Trend Micro report.

I would agree whole-heartily with that statement, but isn't amazing that other security companies can design and build programs that will work with Firefox and yet Norton doesn't seem to be able to master that feat?  Does this imply that the other security companies, such as Trend Micro, might have better programmers?  Since I am an end user, I can only look at the results......Norton hasn't provided a fully working password manager as yet......but others have.

Kudos0

Re: Norton Identity Safe and Firefox 43

Hello

If you say that Trend Micro has better programmers than Symantec, then why did this happen?

http://www.zdnet.com/article/trend-micro-password-manager-had-remote-command-execution-holes-and-dumped-data-to-anyone-project/ This was first pointed out by SOJ. Trend Micro quickly offered a patch. However, that patch didn't fix all the vulnerabilities.

Symantec is making sure that the Identity Safe is going to be Safe and Secure. The password generator is going to offer strong passwords, not weak ones as some managers do. I agree though that it does seem to take a long time. They do say that "Haste Makes Waste".

I haven't researched this, but has Symantec ever produce a password manager that wasn't secure? I know that they don't always work perfectly. Some password messengers don't have 2 form authentication either.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity Safe and Firefox 43

I didn't say Trend Micro had better programmers.....Trend Micro was offered up as an alternative to use while we wait on Norton.  If Trend Micro was having problems, why offer them up?

If the "secure password generator" is a holdup, why doesn't Norton just go ahead and offer the "Auto Fill / Auto Save" portion of the Vault as a patch?  The "password generator" can happen when it happens.  The AF/AS portion would go along way with me, as now, I have to manually open the Vault, search for the website, copy the ID and passwords for that website and paste them MANUALLY.....that's where the Vault came in very handily.  Saving new ID and PW for new websites is even more time consuming because it has to be done MANUALLY.

I agree "Haste makes Waste".....but my old boss always said "Delays result in less Pays".  I would hope that Norton is working on this as hard as they can....realizing that inadvertently, their Pursuit of Perfection may actually be for less people than before.

Kudos0

Re: Norton Identity Safe and Firefox 43

The problems are not with Identity Safe. That works fine. It is just the funcionality with the Norton Toolbar in one browser. And that was precipitated by changes made by Mozilla. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe and Firefox 43

Okay......but as you can tell from my previous posts, the Vault is a very important part to me.  So I'll just keep doing what I'm doing and pray that Symantec gets this figured out fairly quick.  I run the Live Update nearly every day in hopes of getting lucky.....it's all I can do.

So they will be no more need for me to post here on this subject.

Kudos0

Re: Norton Identity Safe and Firefox 43

Hello

I have tried to emphasize that the Vault is the most important part of the Toolbar to most users.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity Safe and Firefox 43

I have been using Firefox and Norton probably since Year 2002, so am a quite a fan of both.

I always liked Norton but not just for security. There are tons of software proving security and having better ratings than Norton. Then what makes me come to Norton.

Its the convenience, ease of use and above all Identity Safe. This is the single most reason why i return to Norton every year. I would imagine for many users, this will be the most important thing as it saves all their passwords and card information. I am fine with the fact that when a new product comes out, there can be a little delay in getting things sorted out, but saying that it will take months is just lack of customer engagement on part of both Symantec and Mozilla. They should have thought about it and taken appropriate action than to shutdown vault, which is like a stupid action.

And asking users to use other browsers!!! What kind of company you want to be? A company that allows users to use its product with their preferences or force something onto them? I understand there are options but i don't want to go for Chrome when i have Firefox. Norton, sort it out. Talk to Mozilla and sort it out. Else hire me. I will sort it out. :)

And have timeline of how much time will it need. Don't have teams who cant even estimate how much time it will take to fix a bug. You should really consider re-planning resources if that is the case.

Giving a clear date to customers will help them plan better with their work and their options. Keeping them in dark is so foolish and stupid. Give some attention. Every year i am seeing my friends move from Norton to other security software and now i understand why they are doing that. Change things or else you lose in today's era of constant improvements :)

Kudos0

Re: Norton Identity Safe and Firefox 43

And if they give a specific date and something in testing requires that date to be pushed back because there is a problem worse than the fix. What would you say then?

I respectfully suggest that it is better that the time that is needed is taken and the end product works as it should.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe and Firefox 43

Has Symantec given any thought about extending our subscriptions by, at least, the length of time that the Vault is out of commission?  Symantec really needs to do something positive now!

Kudos2 Stats

Re: Norton Identity Safe and Firefox 43

ridgwel:

Has Symantec given any thought about extending our subscriptions by, at least, the length of time that the Vault is out of commission?  Symantec really needs to do something positive now!

Why would this be necessary? The main reason for purchasing Norton Security products is for your computer's security. The Identity Safe is one small portion of the whole product, and only one small part of that small portion is not available at this time. The ID Safe still works perfectly, just not with one browser.

Besides, the ID Safe feature itself is available for free as a standalone feature. How would you calculate a percentage of free?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe and Firefox 43

peterweb,

Thanks for your feedback.  I'm can see that you don't put as much emphasis on the Vault as I do, but the Vault is very much a big item to me.  I really have no idea of how many subscribers use Firefox, nor how many of that Firefox community even uses or wants to use the Vault, but if I'm the only one, then your point is well taken.....otherwise, Symantec may be upsetting a few more than they think.

Please direct me to this free, standalone Vault you speak of.  I have a friend who would like to use it, but doesn't want to subscribe to Norton.

Kudos0

Re: Norton Identity Safe and Firefox 43

ridgwel:  Please direct me to this free, standalone Vault you speak of.  I have a friend who would like to use it, but doesn't want to subscribe to Norton.

https://identitysafe.norton.com/ 

Kudos0

Re: Norton Identity Safe and Firefox 43

Thanks!

Kudos0

Re: Norton Identity Safe and Firefox 43

ridgwel

I do value the ID Safe features, but for the number of times I have to sign into a web site, I just use IE or I will open ID Safe and copy paste the password into Firefox.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe and Firefox 43

Peterweb,

I will give you an example to relate to the customers better.

You buy a phone, say for instance a brand new iphone. Now the iphone is an excellent device and comes with so many features. Different people use it for different purposes. Some use it for social networking, some use it for managing their daily life, some use it for keeping in touch via emails and some use it for...well...calling people, as a phone.

Now Peterweb needs it for calling but he also needs GPS and when he opens the phone and uses it, bam GPS is not working. What he does contacts Apple and then Apple says you bought a phone, you are able to use it, you can see maps on it, live with it while it is sorted out. Will you be happy then?

No one will and that is what everyone is saying. Customers keeping quiet does not mean they are happy. It can also mean people leaving the software and moving to other products.

Yes Identity Safe is free but what it does is integrate with a browser to enter the credentials effortlessly and that is what is good about it. If it was just a vault it wont have a big fan base. Right now, people who have paid for their subsciptions except things to work effortlessly. I don't want to open vault every single time i want a password. That is so dumb to do. And do you know how long the process is to get the password even if i were to?

Well, giving suggestions is one thing but doing is another. You asked what if it takes more time than promised to fix an unexpected bug. Well, what is the probability of an unexpected bug? May be maximum of 10%. Use that as a contingency while estimating and give the final date accordingly. if you say that there is a 100% risk, then really i don't know what to say and am clueless as to what kind of developers or managers do Norton employ. In that case, we all are anyway....

I am not sure what is the role of a Norton Fighter on the forums but if you can communicate this to the team and get a date, that will be helpful for everybody. And we are not talking about few people here. Firefox is used by more than 300 million users worldwide and lets say even if 1% of the user base are on Norton and of that 10% of users use Vault, you are affecting approximately 300000 customers. So something definitely needs to be done.

I did a bit more digging into what happened and why did Mozilla not do anything and actually they did publish on 4th May 2015 that this is happening on their blog but Norton did not take care of it and we are bearing the brunt of it.

Link below:

https://blog.mozilla.org/addons/2015/05/04/dropping-support-for-binary-components/

Norton responded to customers on 22nd Sep :) Where were everybody in this period? On Holiday?

https://community.norton.com/forums/firefox-41-and-norton-toolbar-compatibility

Seriously, I am amazed at what the company has become. Well, all i can say is from being a loyal customer for more than a decade now that i just miss the customer service that the company had in the past. :(

Kudos0

Re: Norton Identity Safe and Firefox 43

clown_abhi

I am not sure what is the role of a Norton Fighter on the forums but if you can communicate this to the team and get a date,

Norton Fighter is just a forum poster that has been posting useful information over a period of time. Gurus, on the other hand do have the ear of Norton employees and believe me we have been filling their ears with the complaints and comments we are seeing here in the forums. We also feel the same way the users here do. It is taking too long for this to be sorted out. And No, Norton is not giving us any more information than you have seen posted in the announcements at the top of the forums.

And you have to remember that we are all just users like you that volunteer our time to try to help with Norton products from our experience with these products.

Unfortunately, your phone with GPS comparison does not quite translate here. There is no work around if your GPS does not work. This Toolbar issue does have a few work arounds. For as often as I need to log into a site I cannot remember the password for, I either use IE for that particular use, or I open ID Safe and copy the password. Do I like this? NO.

The time it is taking for this to be fixed.... If Mozilla would stop changing how they allow interaction with their browser, and if they would stop releasing new versions every 6 weeks, I'm sure that we would not be seeing any of this mess. What happened to the old days of a yearly upgrade? That gave developers of add ons much more time to be able to verify compatibility with the new version. On top of making the Toolbar compatible with the new interaction method, Norton still has to react to the 6 week updates. So again, Mozilla is causing add on developers to multiply and duplicate resources that should not be necessary.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe and Firefox 43

Mozilla also tries to make their browser more secure, plus that updates are more frequent because it is a community driven project and not a commercial product like Chrome, IE and alike.
What ponders me is, that Last Pass, TrafficLight, FoxWebSecurity, MB AntiExploit and other security features work.
How come that others manage to get their stuff working even with these frequent updates while Symantec doesn't?
Heck, even BitDefender does.... 

Kudos0

Re: Norton Identity Safe and Firefox 43

Joerg Baermann:  Mozilla also tries to make their browser more secure, plus that updates are more frequent because it is a community driven project and not a commercial product like Chrome, IE and alike.

IE11 offers monthly security updates and Chrome's stable channel updates often. 
I'll disagree with comments that Firefox updates too often placing burden on third party.
Disclaimer. I run KeePass / Enpass and FoxWebSecurity.   I've run LastPass and BDTrafficLight too. 

Kudos0

Re: Norton Identity Safe and Firefox 43

Please try to see it, Norton and their only programmer, are laughing at us.

Kudos0

Re: Norton Identity Safe and Firefox 43

bjm_

I'll disagree with comments that Firefox updates too often placing burden on third party.

My point here was that before Mozilla went to the rapid deployment model, they went months and maybe a year before a major upgrade. ie ver   20.x.x to 21.x.x. This was not to say they did not have the incremental updates for security patches, but the main code remained the same which reduced the resources needed by add on developers.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe and Firefox 43

The rapid deployment model doesn't change a thing, thing is others seem to keep up just fine with it, Symantec on the other hand seems to use it as a poor excuse for not being able to keep up.
In other words, I call BS on Symantec's official statements regarding Firefox 40 and up, they should cut the crap out and just say it like it really is.
Remember that in the end it are the users that vote with their wallets, and as others and I have noticed their are alternatives good enough to replace and cover the entire Norton suite.

Kudos0

Re: Norton Identity Safe and Firefox 43

If the issue is that Firefox changes things too much too fast, then perhaps we can interest Symantec in officially supporting the Pale Moon browser instead of Firefox. PM proceeds much more cautiously when it comes to both UI and under-the-hood changes.

If Symantec is frustrated with Mozilla, or can't/won't keep up with their pace of change, a creative approach would be for Symantec to tell Mozilla to go pound sand and urge Norton users to switch to Pale Moon.

Kudos0

Re: Norton Identity Safe and Firefox 43

JorgeA:

If the issue is that Firefox changes things too much too fast, then perhaps we can interest Symantec in officially supporting the Pale Moon browser instead of Firefox.

That is not the issue.  The issue is that the Norton Identity Safe extension was binary.  Firefox no longer supports binary add-ons, so Identity Safe has to be rebuilt.  Once completed, Identity Safe should work with Firefox versions going forward without any problems arising from Firefox's release schedule.

Kudos0

Re: Norton Identity Safe and Firefox 43

going back to the original post that started all this, it has now been 4 months since toolbar worked.  Keep telling people that the program is functional when for many of us, it really isn't.  Many of us want to automatic password filler and such.  I don't really give a crap about the other stuff.  I can get that anywhere.  We all deserve some kind of financial compensation in the form of additional time on our subscriptions at the very least.  Saying that we can use other browsers doesn't solve the problem either.  Chrome and IE both have way too many issues while using toolbar for me to get in to here. 

Kudos0

Re: Norton Identity Safe and Firefox 43

It has been "a long time" (approximately 4 months) since I quit using Firefox and started using Chrome in which there are no Identity Safe issues. I also dropped my Norton subscription after many years of use due their lack of urgency in resolving the Identity Safe problem. I still use the Norton Security Suite because it is free for Comcast Xfinity users and works well including the Identity Safe functionality with Chrome. After using Chrome these past few months, I really don't miss Firefox and I still have the total functionality of the Norton Security Suite including Identity Safe which is my main reason for using Norton to begin with. If you haven't tried Chrome, then give it a try, you might be surprised at just how well it works with Norton.

Kudos0

Re: Norton Identity Safe and Firefox 43

Got several pages where the Vaults login feature doesn't work in Chrome, never had any problem with it in Firefox.
I doubt that Symantec is going to fix it ever, same as with SEP's resource problems... and they wonder why companies find other solutions...

Kudos0

Re: Norton Identity Safe and Firefox 43

I agree with you. For a major software company to take this long to fix a problem affecting so many of it customers if frankly unforgivable. Especially when you consider they are still insisting taking top dollar for said product. I can only speculate on the reason for why its taking so long. Could it be that like many software companies, after creating such a large and comprehensive product taking many man hours ( large staff)  they let go a large portion of said staff, the wrong portion. Or maybe it could be political (business related) God only knows what goes on in private board room meeting. And as far as choosing an alternative browser to Firefox no thanks. Everybody idea of fast is to strip functionality. Firefox with all its plugins is the most comprehensive browsing solution out there, even though at times with all the updates it can be a pain to maintain that functionality. That brings another thought to mind. Maybe Norton doesn't like to continually spend time writing patches to the toolbar every time Firefox makes major update. And we all know TIME IS MONEY. 

Kudos1 Stats

Re: Norton Identity Safe and Firefox 43

Maybe Norton doesn't like to continually spend time writing patches to the toolbar every time Firefox makes major update. And we all know TIME IS MONEY. 

 I would suggest that Norton does not want to abandon firefox support for ID Safe. If this were the case this issue would have been put to bed months ago. Norton would have made the announcement and we would all have gotten on with our lives.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton Identity Safe and Firefox 43

rickstaz:

I can only speculate on the reason for why its taking so long. Could it be...

Why are we speculating when Symantec came out long ago with an admission that the project would take several months, and went on to explain why that would be the case?  And, of course, the speculation always involves some sort of horrendous mismanagement or lack of funding, or lack of concern on Symantec's part.  No one ever considers another possibility that the project might actually be time-consuming by its very nature.  Did it ever occur to anyone that when Symantec said "There is no direct and simple replacement of the binary XP-COM capabilities removed by Firefox, requiring a complete rewrite," maybe that is the reason?  For those who think a product that you depend upon to keep your online credentials absolutely safe can be completely rewritten in a month (as some have claimed), all I can say is that you have more faith in a hurried job than I do. 

Kudos0

Re: Norton Identity Safe and Firefox 43

SendOfJive,

I hope you are right and that a completely re-written Identity Safe will be forthcoming and that it "should work with Firefox versions going forward without any problems arising from Firefox's release schedule."  I also believe that you're right in that it will take longer than 1 month to complete.  We are now going on 5 months since Identity Safe quit working with Firefox. 

I realize that you may have no influence with Symantec but prolly have some contact with the Symantec Technicians to make the statements you made......so based on your experience, can you make a guess at how many more months it will take to finish this project?  I, on the other hand, am just a lowly casual observer who has no concept as to what it takes to do a job like this.

Thanks

Kudos1 Stats

Re: Norton Identity Safe and Firefox 43

ridgwel:

SendOfJive,

......so based on your experience, can you make a guess at how many more months it will take to finish this project?  I, on the other hand, am just a lowly casual observer who has no concept as to what it takes to do a job like this.

Thanks

Unfortunately, I am not any more "in-the-know" than you, as far as when a new Identity Safe for Firefox will be ready.  My opinions are strictly my own.  I have been around here for awhile though, and while some may prefer to think the worst about Symantec in this situation, the accusations of incompetence or not caring about customers seem to me to be neither realistic, nor necessary to explain the time it is taking for this project.  I have used Firefox almost exclusively since the very first Release Candidate, so I am inconvenienced by this issue as much as anyone else.  I just don't happen to agree with those who theorize that the "only possible explanation" for the delay lies in corporate deception, greed, incompetence, or disregard for customers.  There really are other explanations, whether you want to believe them or not.  And saying so does not make me an apologist for Symantec.  Rather, based on a lack of any evidence to the contrary, I am just giving them the benefit of the doubt.

Kudos0

Re: Norton Identity Safe and Firefox 43

It is undoubtably a complex issue to resolve but is in the main of Norton's own making - not Mozilla / Firefox.

The local vault capability should have been preserved but no one at Symantec / Norton was listening to customers or their needs. Same happened at HP, Nokia, GEC, etc etc. 

Kudos0

Re: Norton Identity Safe and Firefox 43

I still have a local vault and it does not help with the FireFox issue. I still have no access from FF.

It is undoubtably a complex issue to resolve but is in the main of Norton's own making - not Mozilla / Firefox.

How can you say that a change Mozilla/Firefox made to their code is Norton's fault?

Things happen. Export/Backup your Norton Password Manager data.

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