• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Identity Safe and N360 Premier Update 6.2.1.5 with Google Chrome

I have been using Norton Identity Safe / Norton Toolbar with Google Chrome for some time now, and have been reasonably happy with the way it has been working. However, since receiving the latest Norton 360 update (6.2.1.5), the following issue has (unhappily) appeared:

I have my Norton Identity Safe configured so that it automatically logs out after 15 minutes. With that working correctly, I can be confident I will be protected if someone breaks into my house and steals the computer while it is running (Don't laugh it has happened to me before). However, since update 6.2.1.5 was installed this feature only very occasionally works. By this I mean that the automatic logout after 15 minutes fails to occur. 

Can someone please help me overcome this problem, or tell me how to get rid of the update.

Many Thanks

Michael

Replies

Kudos0

Re: Norton Identity Safe and N360 Premier Update 6.2.1.5 with Google Chrome

I have been using Norton Identity Safe / Norton Toolbar with Google Chrome for some time now, and have been reasonably happy with the way it has been working. However, since receiving the latest Norton 360 update (6.2.1.5), the following issue has (unhappily) appeared:

I have my Norton Identity Safe configured so that it automatically logs out after 15 minutes. With that working correctly, I can be confident I will be protected if someone breaks into my house and steals the computer while it is running (Don't laugh it has happened to me before). However, since update 6.2.1.5 was installed this feature only very occasionally works. By this I mean that the automatic logout after 15 minutes fails to occur. 

Can someone please help me overcome this problem, or tell me how to get rid of the update.

Many Thanks

Michael

Kudos0

Re: Norton Identity Safe and N360 Premier Update 6.2.1.5 with Google Chrome

Hi,

The 15 mins idle time is actually for the browsers interaction with identity safe and if identity safe is idle for 15 mins it will log you out automatically.

More info available in this thread - http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Identity-Safe-Times-Out-NIS2012/m-p/695769/message-uid/695769#U695769

Regards,

Prasanna

This thread is closed from further comment. Please visit the forum to start a new thread.