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Kudos1 Stats

Norton Identity Safe (Android): Can't Login

I cannot logon to Norton Identity Safe (Android 1.5.0.12).  I have tried it when I'm logged in on my desktop, as well as when I'm not logged in.  In either case, my attempts on mobile alway result in messages about being unable to reach the server.  This does not occur with any other mobile app, or when I access the Internet.
 
I have the desktop version which was included in Norton Internet Security (2012).  I have had no problems logging on there.

 

Any suggestions?
 
(I posted here because I couldn't locate a forum for the mobile Identity Safe.)

Replies

Kudos0

Re: Norton Identity Safe (Android): Can't Login

I cannot logon to Norton Identity Safe (Android 1.5.0.12).  I have tried it when I'm logged in on my desktop, as well as when I'm not logged in.  In either case, my attempts on mobile alway result in messages about being unable to reach the server.  This does not occur with any other mobile app, or when I access the Internet.
 
I have the desktop version which was included in Norton Internet Security (2012).  I have had no problems logging on there.

 

Any suggestions?
 
(I posted here because I couldn't locate a forum for the mobile Identity Safe.)

Kudos1 Stats

Re: Norton Identity Safe (Android): Can't Login

Hi LouMessina

I can understand you had trouble in finding a forum for your question about the

mobile Android App Norton Identity Safe. :)

The correct forum would be Norton Toolbar / Norton Identity Safe. :)

I will notify the forums Moderator and ask if this thread could be moved to the

forum mentioned above for better exposure and hopefully for the answers to

your questions and issues.

A link will remain here if the thread is moved so you will not loose your thread

in the forums and will have access to it from the link. ;-)

Cheers.

Kudos0

Re: Norton Identity Safe (Android): Can't Login

I am having the same problem using the same version for Android, although when I try to log into the vault, the message I get is to input a valid identity safe password.  I am able to log in from multiple desktops with the same vault password (i.e. I am using the correct password).  This renders the app useless and the ability to connect on different platforms is the main reason Norton took the storage online, right...

Kudos0

Re: Norton Identity Safe (Android): Can't Login

Just to clarify, on my Android tablet I am able to log into the Norton Account within the app - I just cannot get logged into the vault, as I get the following message every time:

"Login Identity Safe failed!  Please input valid Identity Safe Password."

Are we the only ones having this problem?  I have tried uninstalling and reinstalling with no success.  I guess it's time to go back to RoboForm...

P.S. As previously indicated I AM using the valid/correct password (which works on my desktop and two laptops).

Kudos0

Re: Norton Identity Safe (Android): Can't Login

Any chance this problem might be addressed?

If you look at Google Play (https://play.google.com/store/apps/details?id=com.symantec.mobile.idsafe&feature=search_result#?t=W251bGwsMSwxLDEsImNvbS5zeW1hbnRlYy5tb2JpbGUuaWRzYWZlIl0), it is obvious from many 1-star rating reviews that this problem is not isolated...

Kudos0

Re: Norton Identity Safe (Android): Can't Login

Hi ,

We have released new identitysafe app(2.0) for android. Could you installing/updating  new identity safe app and check the issue again?

Download link

Thanks,

Senthil.

Kudos0

Re: Norton Identity Safe (Android): Can't Login


senthilkumar wrote:

Hi ,

We have released new identitysafe app(2.0) for android. Could you installing/updating  new identity safe app and check the issue again?

Download link

Thanks,

Senthil.


Nope.  I updated and still couldn't log into my vault.  So I cleard the cache and data, then uninstalled, then shut down, then reinstalled.  I can log into my Norton Account, but then get "Incorrect vault password" (even though it's not)...

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