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Kudos0

Norton Identity Safe does not autofill in Chrome

I have been using Norton 360/Norton Security for many years and have grown fond of Norton Identity Safe. Recently Norton Identity Safe stopped to autofill in Chrome. The Norton toollbar and Norton Identity Safe toolbar are both installed and active. Chrome is updated. Norton Security is fully updated. The Vault is open. But it doesn't autofill on any websites on Chrome, neither multiple logins or regular logins.

Norton Identity Safe autofills just fine on Mozilla Firefox, but because my primary browser is Chrome it is quite an inconvenience.

I have checked many forums and Norton troubleshoot pages. I removed the Norton toolbars from Chrome and added them again. I restarted my PC and Norton. Nothing works.

I am starting to loose my hope in Norton products. Please help!

Replies

Kudos0

Re: Norton Identity Safe does not autofill in Chrome

The issue is resolved thanks to Norton online support
Kudos0

Re: Norton Identity Safe does not autofill in Chrome

Um, do you know what sorted for you... 

Kudos0

Re: Norton Identity Safe does not autofill in Chrome

Hello

The Norton Toolbar for Chrome has been updated and can be found in the Google webstore. Please see this link for the Announcement.

https://community.norton.com/en/forums/norton-toolbar-update-20152117-google-chrome

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity Safe does not autofill in Chrome

Hello, I am having this issue since .  Norton toolbar and Identity Safe in Chrome is not auto-filling.  Is this related to the recent update of Norton Toolbar and Chrome?  I can open Identity Safe Vault but signon for password to auto-fill does not come up.  Contacted online support yesterday and they disabled and enabled Norton Toolbar and it worked until I restarted my computer this morning.  Something has changed in Chrome since yesterday.  I can't use Chrome like this.  IE works fine.

Kudos0

Re: Norton Identity Safe does not autofill in Chrome

By the way, it auto-filled just fine when I logged in to Community Forum...just won't auto-fill when trying to log in to gmail or my yahoo mail.  Very strange. 

Kudos0

Re: Norton Identity Safe does not autofill in Chrome

Here we are 1 year later and the problem is back again.  Where I have sites with more than one login, identity safe is not auto-filling.  If there's just one login - no problems.  Started with eBay but now it's on Yahoo mail too.

Is anyone trying to fix this?

What's the point of this facility if I have to keep going into Norton to look up my login details?

Kudos0

Re: Norton Identity Safe does not autofill in Chrome

No it hasn't solved it.  I just had a technician spend 10 minutes on my pc only to find that he couldn't get it to auto fill in Google Chrome.  All the other Log-in sites work fine, just eBay when in Chrome.  No problem when using Firefox or Internet Explorer.  Also, when I manually sign in when in Chrome, it won't "keep me signed in", I have to re-sign in every time.  Again, Firefox and Internet Explorer work just fine.

Kudos0

Re: Norton Identity Safe does not autofill in Chrome

If you are only seeing a login issue with one site, there seems to be something on that site that may have changed that Norton needs to know about.

You can report the site to the ID Safe team from your product.

Navigate to the login page you are having problems with. Then click on Vault is Open on the Norton Toolbar. Then click on Options beside Current Site. From there click on Report an issue with this site. Then follow the directions.

Things happen. Export/Backup your Norton Password Manager data.

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