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Kudos0

Norton Identity Safe Firefox extension issues with Salesforce.com and GridBuddy

Good day! I've consistently run into an issue with the Norton Identity Safe extension for Firefox since the 5.1.1.2 release. I will get the yellow pop-up error in Firefox that states:

A script in the extension "Norton Identity Safe" is causing Firefox to slow down. Learn more

The pop-up will continue to re-appear every few seconds unless I disable it and stop it on that page when I am logged into salesforce.com and am using the GridBuddy application (a common force.com app in SFDC to see/edit many records in one view). I also see the pop-up elsewhere in salesforce.com, but it seems to be more random. What I suspect is that as GridBuddy allows you to modify many records in one screen, there are many fields where you can enter data. Perhaps Norton Identity Safe gets overwhelmed with 100+ potential fields to populate as it tries to determine if any of them are username/password prompts.

Is there a way to provide this extension any string to look for in the URL so it can skip evaluating the page for logins? There's a pretty unique string that I could use that would potentially fix this issue and not impact the login info populating on other pages.

Finally, here's some additional information that could be useful. I am running the latest extension (5.2.1.2) and there's been no change in the amount of errors. Firefox is 64-bit, v58.0.2. OS is Windows 7 Enterprise SP1 64-bit, current on all patches. Only other extension added is for Cisco WebEx, but disabling it doesn't have any effect on this error or the frequency of it.

Thank you for any help that can be provided!

Replies

Kudos0

Re: Norton Identity Safe Firefox extension issues with Salesforce.com and GridBuddy

You can try this link and go back to an earlier extension and see if it helps. On my systems I am on 5.1.1.2 and it works fine. Any thing newer show that problem. The older versions may have other issues but it is worth a try to see if your sites work better.

Just remove the current extension and install the one you want to try. It is very easy and you can always go back. After install click "more" on the extension and set "automatic updates" to OFF so it will not try and reinstall the newest version.

https://addons.mozilla.org/en-US/firefox/addon/norton-identity-safe/versions/

Here is another thread on this problem.

https://community.norton.com/en/forums/norton-identity-safe-script-excessive-time-firefox

Jim

Kudos0

Re: Norton Identity Safe Firefox extension issues with Salesforce.com and GridBuddy

Thank you for reporting the issue - v5.2.1.2 was intended to optimize some form processing but sounds like in this Gridbuddy use case it was not enough.  We will look into further ways of robustly handling complicated pages with lots of forms.

Regards,

Matt Powers
Symantec Corp.

Kudos0

Re: Norton Identity Safe Firefox extension issues with Salesforce.com and GridBuddy

Mat, are you talking about the Script error that we have seen for a while? I know Norton fixed the Safe Web extension recently with the same problem.

Jim

Kudos0

Re: Norton Identity Safe Firefox extension issues with Salesforce.com and GridBuddy

Yes Jim, the script performance being flagged by Firefox.  We've done one round of improvements across both extensions (Safe Web and Identity Safe) but this thread sounds like it can still be a problem for IDSafe on this kind of page with a lot of form content.

Matt

Kudos0

Re: Norton Identity Safe Firefox extension issues with Salesforce.com and GridBuddy

Mat, could you post over at this original thread. A lot more users would like to know what Norton is doing to fix this script problem. A lot more sites over there with the script problem.

https://community.norton.com/en/forums/norton-identity-safe-script-excessive-time-firefox

Thanks,

Jim

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