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Kudos0

Norton identity safe issue

Hello all,

Each time I go on a site and a password is needed, the sign in window pops up.

But when I hit the sign in button it tries to activate but then up pops a window informing me 'Sorry, something went wrong, please try again'

I do try again and again but keep getting the same message.

Can anyone help me out on this one?

Also how can I get the identity safe back on the toolbar.?

Thank you

Willis2

Replies

Kudos0

Re: Norton identity safe issue

Also how can I get the identity safe back on the toolbar.?

From this statement, I take it you are using the new FF extension. This has been separated from the Toolbar. You cannot put it back.

Try going to your main Norton product screen, and click on your email address at the top. Then sign out. Restart your computer and try to sign into the vault again. Remember you will have to first sign into your Norton Account with the email and password. Then you sign into the vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton identity safe issue

Thank you for your reply.

I have also had Norton technician on the case but the problem still exists.

I can get to the vault via Norton but when it comes to the autofill, when I am logging onto a website and it asks me to sign in to the vault, then it shows the window 'Sorry, something went on, please try again'

I'll have to manage without this facility for now. It was working okay up until yesterday.

God bless

Willis2

Kudos0

Re: Norton identity safe issue

Have you restarted your computer?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton identity safe issue

This has been an ongoing problem for at least the past 3 weeks and it is occurring on multiple PCs. I've had tech support look into my PC only to recommend that I reinstall the program and while that eventually worked for a while the problem is recurring. What's strange is that it'll work fine on my mobile devices but not on any of my 4 PCs.

Kudos0

Re: Norton identity safe issue

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Kudos0

Re: Norton identity safe issue

Many thanks for your replies. I haven't managed to get the autofill working again although I can log into the vault by other routes.

It will probably sort itself out in time.

God bless

Graham

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