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Kudos1 Stats

Norton Identity Safe keeps asking me to sign in

For the last couple days, each time I try to open my Vault after a re-boot of Windows 10, Identity Safe asks me to sign into my Norton Account first. After I enter all my info, it says "Communicating With Server" -- only to re-open the same "sign in" window over and over again.

Sometimes, if I re-start Firefox (and yes, its the latest version) thats all it takes. But sometimes I have to re-boot my PC, and go through the whole procedure again before it will open properly. I even changed my password for my Norton's account - in case that was the problem, which apparently it wasn't.

I have read numerous posts in the forums describing the exact same problem, so I know that I am not alone here.

Norton Identity Safe has been working flawlessly since I installed it with the Windows 10 upgrade for almost 3 weeks, despite re-boots and Windows 10 updates. This is something that just started happening yesterday, and I haven't changed any settings, or installed any new software.

Replies

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

Had the save problem.  Disabled Norton tool bar in IE, then logged into my ID safe via the Norton icon on the task bar notification area.  Then enabled Norton tool bar.  Now all seems well.

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

I have this same issue... it is a loop that the above reply does not resolve. There must be a solution...help

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

I am having the same problem  as MeanMrGene except with windows 7

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

I am having the same problem this morning (UK).  First of all it is prompting me for my first password and I never have to do this on my own laptop.  Secondly I enter my password and then the security code sent to me on my mobile phone and then it goes back to the beginning again, not even an error message.

I have eventually logged in to my Identity Safe using the website login, but this is very unsatisfactory.

I'm waiting to chat with the Norton support.  I'm in a queue . . . . .  was number 21 in that queue 20mins ago, now I'm number 18.  At this rate I'll be here for hours.  Not good Norton !!!!!!

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

https://community.norton.com/en/comment/6567861#comment-6567861

Can you try the above steps and let us know the results? Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation
Kudos0

Re: Norton Identity Safe keeps asking me to sign in

Hi, I did end up doing a shutdown/restart and everything has worked well since . . . .  fingers crossed.

Thanks.

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

Hi @MeanMrGene, @Steve Wandt & @VisitScenicCudahy,

If you are still facing the Norton Identity Safe Online Vault login issue even after following the steps mentioned in Tony's above comment link, i have sent you a private message with steps to collect logs. Please check it when you get a chance. Thanks.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Identity Safe keeps asking me to sign in

Hi Tony,

I tried the solution that you offered. it worked but 48 hours later, after the restart of my system I am facing the same issue again. This is not the fist time & not a windows 10 issue, cause I faced the same sign in request early this year, March/April. it was solved by running live update & forcing a patch installation. Hope you can advise or propose any permanent solution. Thanks :) Ramez 

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Identity Safe keeps asking me to sign in

I have the same problem as everyone else on this thread.  I've had NIS (Norton Identity Safe) for a number of years on my laptop.  Since last week - for some unknown reason - I now have to sign into my Norton Account before I can access my Norton Vault ... and then I have to sign into that as well.    I'm assuming that a Windows 10 upgrade is the cause but will wait to see what other's come up with.  It is so damn frustrating having to sign in twice!!

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

HI MaggieBNZ,

It sounds like you now have an Online Vault which requires you to be signed into your Norton Account prior to being able to sign into your Vault.  This is fro security reasons according to Norton.  It has been this way for a long time with the online vault, not the result of a WIN 10 update.

\

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

I've had Norton Vault for 3-4 years ..... I used to just sign into the Vault and it would open.

I haven't changed anything on my computer, or done anything to Norton Vault but 10-14 days ago, I suddenly had to start signing in to my Norton account before it would let me open the Vault.  It's so frustrating!!

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

I have this problem on my androids, but not on my PC.

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

That's interesting Dmc29 ..... .I don't have the problem on my Samsung G7 .... just my laptop 

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

BUT!!  .... having made the previous comment ... I put my phone down  (didn't log out) ..... but when I went back into Norton Vault on my mobile, it came up with the same message as on my computer ... sign into Norton account to access your vault.

I'm just about over this!! NORTON ... PLEASE FIX THIS PROBLEM

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

Had an S5, it started happening a couple of months ago. Just got an S8, we'll see how that does. Recently ID Safe is not filling in log ins to Outlook, Live and a couple of other pages.

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

Same here for the last few months. After rebooting my Win 10 PC I'm forced to login to Norton again, before logging into the Vault.

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

Let me start by saying:

The phones folks have mentioned only operate with an Online Vault.  An Online Vault requires the user to be signed into their Norton Account prior to signing into their Vault. 

On the Norton product you are running on your Laptop/PC, look in the upper right hand corner of the Main Page and see if you are signed into your Norton Account:  "Signed in as: email address used for your Norton Account".  If you are signed in here, then when opening your Vault, you will only need to use the Vault password to open it. 

If you see only "Sign in" in the upper right hand corner, then you are not signed into your Norton Account and you will have to sign in to your Norton Account prior to being able to sign into your Vault.

Once signed into your Norton Account within your Norton Product (main page showing the email address after Signed in as:) it should keep you signed in , yes even through reboots, so all you have to use is the Vault password. Now remember a glitch could occur which would sign you out of your Norton Account - I have a feeling it was the Engine Update to 22.10.0.85 that could have caused some users to be signed out of their Norton Accounts.

Now on your mobile devices, once you sign into your Norton Account, I am not sure how long it will keep you signed into you Norton Account, so all it will ask for is your PIN or your Vault password.  @peterweb is our Mobile Expert and I've flagged this for him to add comments.

Hope this helps explain things.

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

So, tonight I have done what you've suggested ....  logged into my Norton account -  but surprisingly ... the site looks different ... it looks like it's had an overhaul (though I must admit I rarely go to the Norton.com site).   It correctly shows the email address under which I'm registered - but interestingly, it tells me that I don't have any devices registered (and that's a load of old cobblers, because I have 4.   

The ball's in the Norton court from what I can see

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

MaggieBNZ,

Have a look at Settings > Administrative Settings > Remote Management an d ensure it is ON.

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

when I click the norton icon this is what I get, "Your vault is locked" When i hit open this is what it "says, "

Unlock your Vault

Your Vault is locked. Please enter your Vault password to access your Vault and autofill on your favorite sites.

Show password hint Open Vault"

Every time I open MS Edge, I have to sign in again. Doesn't seem to happen with IE very much.

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

Hello

MS EDGE has the newer, more secure method of getting to your vault. I E 11 is still using the older method. It hasn't been undated yet.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity Safe keeps asking me to sign in

https://community.norton.com/en/users/yank

Do you mean the settings on Norton.com or the settings on Norton Vault  .... either way I can't find "remote management"

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

On your machine open Norton > Settings > Administrative Settings > On > Apply.

Sorry yank. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Identity Safe keeps asking me to sign in

I don't have "Norton" per se ...... the only program I have showing on  my C drive is Norton Identity Safe

Kudos0

Re: Norton Identity Safe keeps asking me to sign in

If you don't have any Norton security products installed, like Norton Antivirus, Norton Internet Security, Norton 360, Norton Security or Norton Mobile Security, you won't see any devices in your Norton account.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Identity Safe keeps asking me to sign in

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.

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