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Kudos0

Norton Identity Safe not autofilling in chrome

Dear community,

I have been facing this issue from time to time on different computers, but always managed to solve it by fiddling with it, i.e. reinstalling things a few times. However on my brand new Notebook this problem is here and it won't go away with any fiddling.

I installed Norton Security Vault and then the Google Chrome browser extensions via the Gear-Menu of Identity Safe (see picture):

I installed everything a week ago, so the versions should be rather new, but they are not:

Norton Identity Safe version:          2014.7.11.42 --> That sounds ancient but checking for updates says it is up to date ...

Norton Security Toolbar is version: Version: 2014.7.12.30 (Also sounds ancient, but I couldn't find a later one).

I does not autofill passwords on any homepage (also not on homages that definitely work every single time on other computers, like moneyou.de). Please solve this issue soon, as this is the main point of the software, which is otherwise useless to me.

Also I'd like to hide the Norton Identity Safe toolbar for good (not once per new webpage). Is there any way I can do that?

Thanks!

Replies

Kudos0

Re: Norton Identity Safe not autofilling in chrome

Hello

I don't use Chrome, but according to the Announcement this seems to be newer. Please see https://community.norton.com/en/forums/norton-toolbar-update-20157069-google-chrome

Please see also   https://community.norton.com/en/forums/google-chrome-update-extension-buttons-introduced

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Accepted Solution
Kudos0

Re: Norton Identity Safe not autofilling in chrome

Are you on Windows XP or Vista? Chrome has stopped receiving updates on both systems the past several months. I guess not from you saying "brand new notebook", but I have to ask... 

If the OS isn't the case try making sure that Chrome is also up to date. Open the main menu (three dots), go to > Help > About Chrome... and the update process will begin automatically. Then check again that Norton is up to date and there are no pending restarts by running LiveUpdate. 

The version of the extension should be  2015.7.1.12. At least that's mine up to date. If not, why don't you try deleting the 2014 one, restart Chrome and wait for Norton to prompt you to reinstall it. Or visit the Chrome store to get the latest one here https://chrome.google.com/webstore/detail/norton-security-toolbar/cjabmd...

In order to hide the toolbar, you have to press the little X at the top left. Then restart Chrome and the toolbar won't appear again, unless you press the Norton Toolbar button. 

Kudos0

Re: Norton Identity Safe not autofilling in chrome

Dear flopot, dear tzon89,

first of all thank you very much for your swift (and correct) answers:

Indeed, I was using an outdated version. The trouble here is, that I could not find the latest version in the chrome app store. The app store always suggested the 2014 version to me, which was outdated. On top of that the button within the Norton Identity Safe-Software also installed this very outdated version.

The solution was given by the direct link as posted above by tzwon:

https://chrome.google.com/webstore/detail/norton-security-toolbar/cjabmdjcfcfdmffimndhafhblfmpjdpe?utm_source=chrome-app-launcher-info-dialog

Everything is back to normal for me now: Some homepages do autofill, others don't, but I guess you can never get all of them, so this behavior is fine for me (more is always better, obviously).

However, I am afraid, that I will face similar problems again in the future. Dear Norton Team: Please make sure to post absolute links to the chrome app-store update pages for the latest version with every new version such that I can use those links. Also make sure that your software autoupdates correctly without user intervention.

Concerning tzon89's question about my environment:

Windows 7 x64 enterprise edition

Cheers,

Michael

Kudos0

Re: Norton Identity Safe not autofilling in chrome

Michael Sc,

> try open link https://identitysafe.norton.com/client? in Chrome.

Kudos0

Re: Norton Identity Safe not autofilling in chrome

Dear bjm_

I did that and got the 2014-version, unfortunately ...

Cheers,

Michael

Kudos0

Re: Norton Identity Safe not autofilling in chrome

Michael Sc: Dear bjm_,  I did that and got the 2014-version, unfortunately ...

Hmm....was 2014-version enabled/installed.....  

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