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Kudos0

Norton Identity safe is not autofilling on some websites-Firefox 51

I use Firefox 51.0.1 on Windows 10 laptop, lately the Norton ID safe is not autofilling my logins on some sites, it was before, just the past week it has stopped autofilling, I have cleared history, uninstalled the norton id safe for firefox, re installed it, still the same what is wrong?

Replies

Kudos0

Re: Norton Identity safe is not autofilling on some websites-Firefox 51

Hello azara50

Is there a place in the extension where you can report a problem with certain websites? I know there was a place in the old version. Can you try to put in those that don't auto-fill as if it was a new site? If you can't do those things, can you please list the sites that will not auto fill ?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: Norton Identity safe is not autofilling on some websites-Firefox 51

Hi azara50,

I believe this is what floplot is referring to:

Navigate to the site not filling in, make sure you are logged into your on-line vault, select the Norton Identity Safe Icon (Symantec keyhole icon), and then select the three dots at the bottom of the list of log-ins.  Select feedback - a new form will open with the site URL filled in.  Fill in the feedback and submit.

Kudos0

Re: Norton Identity safe is not autofilling on some websites-Firefox 51

Hello yank

Thanks, that's what I meant.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity safe is not autofilling on some websites-Firefox 51

Thanks for reporting issues - just wanted to confirm "we hear you" and that we are aiming to make improvements in form-filling in a future update.

Regards,

Matt Powers
Symantec Corp.

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