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Norton Identity Safe Toolbars on PC Using Internet Explorer

I just got a new PC a few weeks ago.  On my old PC, I can see two Norton toolbars.  One is permanent and includes Safe Search and Vault is Open etc.  The other shows up when it wants to know if I want to save a new password, or if I need to enter my vault password to access the site (e.g., my bank).  On my new PC, the latter tool bar does NOT show up.  I can see the top of it, so I know it is trying to tell me or ask me something, but I can't read it or enter any information in response.  There is some sort of disconnect between the add-in and my Windows or IE program(s).  What can I do?