• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton Identity Safe Vault

I am using Windows 10.  As of 7/24, I cannot open the Identity Safe Vault.  I cannot open it from the application or from the Chrome browser.  Help!

Replies

Kudos0

Re: Norton Identity Safe Vault

and from https://identitysafe.norton.com/  you can Sign In ?

Kudos0

Re: Norton Identity Safe Vault

I only use Identity Safe from my desktop.

Roger

Kudos0

Re: Norton Identity Safe Vault

Rogerthuso: I only use Identity Safe from my desktop.

You cannot access Local or Online vault...? 

Kudos0

Re: Norton Identity Safe Vault

I only use Identity Safe from my desktop.

Roger

Kudos0

Re: Norton Identity Safe Vault

Rogerthuso: I only use Identity Safe from my desktop.

Do you have Local or Online vault. 
---> what happens at > https://identitysafe.norton.com/  > Can you Sign In ?


Sign Off product > restart > Sign In product > try Sign In ID Safe


https://community.norton.com/en/forums/norton-identity-safe-not-working-2


https://status.norton.com/

Kudos0

Re: Norton Identity Safe Vault

I only have a local vault.

Roger

Kudos0

Re: Norton Identity Safe Vault

Rogerthuso:  I only have a local vault.

Thanks, sorry, I did not understand "I only use Identity Safe from my desktop".

run LiveUpdates several times until no updates found > re-start not under the influence of Fast Startup > repeat

Kudos0

Re: Norton Identity Safe Vault

Just as mysteriously as Identity Safe Vault stopped working, after multiple reboots, it is now working.  All day on 7/24 I could not open the vault.  Mysteriously, on 7/25, when I opened my browser, the vault was accessible and I logged in.  I don't know what resolved the issue.

Roger

Kudos0

Re: Norton Identity Safe Vault

Rogerthuso:  I don't know what resolved the issue.

Thanks for update, happy to read resolved.  

This thread is closed from further comment. Please visit the forum to start a new thread.