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Kudos0

Norton Identity Safe Vault gone?

This morning my Toolbar had changed from Open Vault to Access Vault.  And when I log in, I'm told that I don't *have* a Vault.  Is there a server problem that will be resolved by Norton?  I certainly didn't delete my Vault. 

Thanks for any help you can offer. 

Replies

Kudos0

Re: Norton Identity Safe Vault gone?

Hello

Which Norton product and version please? Which browser please? Which operating system information please? Trying to get some more basic information here. Someone will be around to help you.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos2 Stats

Re: Norton Identity Safe Vault gone?

I cannot explain what has happened here, but it appears you vault has gotten erased some how. There are other users reporting the same thing recently.

To verify, see if you can log into you vault at   https://identitysafe.norton.com

If you are told there is no vault, or no logins are shown, you vault has been reset.

You can regain the vault by checking your Documents folder on your computer. Look for a folder called Norton Identity Safe Backups. Inside that folder is a folder with your email address. That folder should have backups of your vault that were made automatically.

Now click on the Access Vault button and create a new empty vault. Now go to the ID Safe settings and click on the Import/Export tab. Choose Import and import the data from the backups you found. That should have you up and running again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe Vault gone?

Yes, I'd already logged into identitysafe.Norton.com...that's how I knew the Vault was gone.  (So there was no need to specify the Norton product and version or browser or operating system.  This is a problem on Norton's server and my end does not affect it.) 

Kudos0

Re: Norton Identity Safe Vault gone?

This is a problem on Norton's server and my end does not affect it.) 

True. But if you follow my other suggestion, you can get your vault back up and running. If you contact Norton Support, that is all they are going to be able to do. Unfortunately, if the vault is gone, it is gone.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe Vault gone?

Really?  I would be rather...stunned...if Norton does not back-up its servers.  Now, they may not care enough to restore the data unless people complain.  This was my complaint. 

Kudos1 Stats

Re: Norton Identity Safe Vault gone?

I'll be more than happy to be proven wrong about this.

I was only pointing out that the the restore from a backup on the local computer has been the only fix done by Norton Support for the recent occurrences  of this issue.

If you want to try, you can contact Support at   www.norton.com/contactcs

Things happen. Export/Backup your Norton Password Manager data.

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