• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

Norton Identity Safe will not show in Norton Toolbar

Hello. Norton Identity Safe will not show in Norton Toolbar, in Chrome. Also, it says Chrome Extension not installed, but it is. I have disabled, enabled, removed, and installed, but to no avail. I can open my vault to access my passwords, but other than that, Norton Identity Safe does nothing. Any help would be greatly appreciated. Thank you for your time.  

Replies

Kudos1 Stats

Re: Norton Identity Safe will not show in Norton Toolbar

Hello pulnone

Welcome to the Norton Community Forum

Please have a look at this KB

https://support.norton.com/sp/en/us/home/current/solutions/v58055475_EndUserProfile_en_us

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Identity Safe will not show in Norton Toolbar

Thank you for the info, but sadly I have already tried this with no luck,

Thank you again,

Accepted Solution
Kudos2 Stats

Re: Norton Identity Safe will not show in Norton Toolbar

There are two versions of the ID Safe extension for Chrome browser. The older ver 1.0.5 is the one that would show on the Norton Toolbar. It is being phased out by the newer ver 5.1.0.80 the displays on the right of the Address bar. If you want to use the Norton Toolbar version, be sure the 1.0.5 is enabled and the 5.1.0.80 is disabled. Restart your computer and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton Identity Safe will not show in Norton Toolbar

Ahh...Thank you very much. I do have a question though. Norton Security still says Chrome Extension not installed.

Is that how it's supposed to be? Thank you for your time.

Kudos1 Stats

Re: Norton Identity Safe will not show in Norton Toolbar

As long as you can get the extension working, do not worry about the message in Norton Security. Since the second extension was introduced, it seems the Norton Security does not update the information.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Identity Safe will not show in Norton Toolbar

Thank you.

This thread is closed from further comment. Please visit the forum to start a new thread.