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Kudos0

Norton keeps crashing when trying to full scan after clean install of (FCU or RS3 update)

Hello, 

I've been using norton for quite a several years but never had this error.

This error has been occurring since i clean installed FCU update for Windows 10.

Whenever i try to run full scan, it runs fine in the start but crashes in the middle of the full scan. 

I tried sfc /scannow for the corrupt system files but there arent any of them. 

And of course, I already tried clean installing os for another time but no luck.

Due to this reason, i checked the event viewer for the causes. It keeps logging with this error but cant find the module for the cause.

It says that there is an error on application  "Norton Security\Engine\22.11.0.41\NS.exe" but ?? for the module.

Current Os: Windows 10 RS3 or FCU Update

This is what event viewer logged

Faulting application: NS.exe, version: 15.0.0.80, timestamp: 0x59407d82
faulting module name: unknown, version: 0.0.0.0, timestamp: 0x00000000
Exception code: 0xc0000005
Error Offset: 0x000001a58e1bd0f2
fault process ID: 0xd98
Faulting application destination: C:\Program Files\Norton Security\Engine\22.11.0.41\NS.exe\

faulting module destination : unknown

Replies

Accepted Solution
Kudos0

Re: Norton keeps crashing when trying to full scan after clean install of (FCU or RS3 update)

I have contacted the support and they were kind me to know that they are aware of the problem and the fixes will be live soon.

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