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Kudos0

Norton Keeps Removing Files

Norton keeps removing files that they say are a threat but I don't want these files removed! They are plugin filters for Photoshop that I paid money for and have had for many years. Who is going to pay for these files? How dare Norton remove a file on my PC without asking me first!?

Replies

Kudos0

Re: Norton Keeps Removing Files

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Keeps Removing Files

Symantec WS.Reputation.1
http://www.symantec.com/security_response/writeup

Clarification on WS.Reputation.1 detection
https://community.norton.com/forums/clarification-wsreputation1-detection

For second opinion choose File and / or Search hash at VirusTotal and/or submit to Symantec for review analysis > see > How to report false positives

You may also Exclude from All Detections > WS.Reputation.1 (just saying, not suggesting).

You may also > Exclude from ________ (just saying, not suggesting).FWIW ~ I have a few of my favored programs configured with Exclude from Auto-Protect.
Caveat:  I'm not a Wisdom of Crowds fan.  Just me. 

Kudos0

Re: Norton Keeps Removing Files

Thank you so much!

I have now set my Norton to exclude those files from scans and I am hoping that will solve the issue!

Kudos1 Stats

Re: Norton Keeps Removing Files

tallblonde001:  I have now set my Norton to exclude those files from scans and I am hoping that will solve the issue!

FWIW ~ I have my favored, that Wisdom of Crowds dings, configured with Exclude from Auto-Protect.   
Take a look thru your Norton Insight.  Mine has items with many users + very old that remain listed with Untrusted Files.  

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