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Kudos0

is norton live support legitimate?

There was this fishy norton live chat that raised multiple red flags for me. Here's the link: https://support.norton.com/sp/en/us/home/current/contact-chat?inid=hho_s...

First off: I put my email and phone number into the boxes. Then, my agent asks for them again. Not only that, but most of the agents' names are Indian (because, you know, Indian tech support scams). Then, the biggest red flag was the fact that the agent asked to get remote access to my computer.

I gave them my real phone number and I'm scared that this wasn't legit.

Replies

Kudos0

Re: is norton live support legitimate?

Yes, it is correct link for official Norton live chat. Our team has reviewed Norton Security products recently and had gone through many times through this similar link to verify details in order to integrate into the product review. There are few Indians in there live chat support but that is normal as I think they have outsourced the live chat from India so nothing to worry about and I also attached the image of their live chat.

Moreover, Our team regards Norton's chat support as quick and responsive. Our team has analyzed Norton products including AV, SD, and SP and published comprehensive review according to our findings based on Industry analyze, test results, comparison with other similar products and customer reviews all over the world. We have given the top rating to Norton review here after done all the research.

Though there is always the possibility that we may have missed out any feature, so any suggestions will be welcome in this regard. 

Kudos0

Re: is norton live support legitimate?

The OFFICIAL link for support chat is here: http://norton.com/chat

Which in turn opens this webform URL: https://support.norton.com/sp/en/us/home/current/contact-chat?inid=hho_supp_sp-email_contact-chat

You indeed reached the correct URL for support.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Home / Professional x 64 version 1903 / build 18362.295 / N360 Deluxe 22.18.0.213 / Norton Core v.282 on Android 2.00
Kudos3 Stats

Re: is norton live support legitimate?

It is not unusual for an agent to request confirmation of your email address and phone number (I am not sure that they even see the information you provide to access the service).  Symantec does have a support center in India.  And most support operations now use remote access - it is much easier for an agent, who knows what to look for and how to fix it, to do it themselves rather than spend an hour trying to explain to an end user where to go, how to get there, and what to do.  The dead giveaway that you may be on an imposter support site is that they will ask for payment and try to sell you a long-term service agreement.  To avoid this, just make sure that you access support from the company's official website, not the first link that shows up in a Google search.

Kudos0

Re: is norton live support legitimate?

Have had multiple similar instances where before Tech Support will NOT address a Customers Initial Concerns, as they ask for Remote Access from Norton Tech Support to My Computer, which is actually Not Verified Anywhere that this is the Norm...something new?..No disclosure regarding..from Norton? Before one can address their needs, which it seems this is being ignored initally, but only immediate request for Remote Access is requested from a very short on conversation from who...? My concerns are that this is a situation where A Simple Matter that Norton Subscription Process in which Norton Core Software is being downloaded upon request for "Install on Another Device" when actually what is Being Requested is "Norton Security for PC, NOT Norton CORE, which initiates an <ERROR: Not Compatible with THIS DEVICE>.. Multiple instances of Tech Support attempts, in which is Norton Link Chat provided at this point only leads to I suppose an India Based Norton Tech Support, which are SHORT ON DISCUSSION...but Immediately Request My User ID, although I am accessing this from Your Norton Online Account in which I am logged Into.....and then immediate 'Request Remote Access'...and no further is the support in this series of events. This is suspicious behavior, and they provide no answers to explain.

Why not address the Needs of the Customer, as we are not all Inexperienced, and would like simple straight-forward Procedures to Address Our Needs instead of someone looking Into our Computer from a Foreign Land, No Offense Meant, but isn't this the Current Root of All Evil at this Time in Our Online Computed Lives...?? 

Thank you for understanding that we just want to Download our Paid-For Subscribed  "Norton Security" Software, NOT  'Norton CORE Security'....as yes, we understand that Core Security is Only Compatible with Android/iOS, for SOME REASON...??? Still unclear on that....Why cannot this be adressed....?

Signed, Laptop in Jeopardy because of Norton Incompetence...!!

Kudos1 Stats

Re: is norton live support legitimate?

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: is norton live support legitimate?

Hello

As I have also.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.

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