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Kudos0

Norton LiveUpdate - "Failure to complete"

Just got this a few minutes ago. Anyone else?

Rebooted,tried again, same thing. Perhaps it's a temporary hiccup?

Going to assume it's just a temp issue unless others have seen this today... Cheers -
 

Labels: AntiSpam

Replies

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

I have just the same with antispam and ips defs now. Autofix don't help (as always)...

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Autofix says it's fix, yet LiveUpdate won't Update

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Just now get all updates.

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

anti-spam and then ips updates yesterday and now whitelist today. all 3 are still failing to update. i shut down my machine every night.  win764bit, norton ns. usually when this happens it corrects itself within a few hours but this is going on for 15 hrs.

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Seeing the same thing this morning on my system for all 3 ... anti-spam, IPS, and whitelist.  Other updates seem to be going through.  Hopefully the Norton folks see this thread and get things working again.  It's not your computer, as these update issues happen from time to time and tend to be on the server side

EDIT: The update just worked for me now, but I know it was slow last night

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

just tried update again, now safe web defs can be added to list

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Same. Live Update fails to complete started yesterday, I turn off my computers each night and back on in morning, one Windows 10 64-bit, one Windows 7 32-bit, both have Norton and same problem, live update fails to complete. Also noticed Identity Safe in Firefox wants to update but requires permission to interact with State Bank of India !!! What's happening to Norton???

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Hi everyone,

Sorry for the inconvenience.

Could you please try to run LiveUpdate now and see if it works fine?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Since 10am ET this morning it has failed:

Safe web statistics

Antispam definitions

Norton Whitelist

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Four large updates failed to complete - 12:40 PM EDT

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

live update failed to complete

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Same here!

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

When I try to do a LiveUpdate, I get a message that the updates did not work.  Why?  My husband is also having the same problem.  We have 60 days left on our contract for Norton. Is anyone else having this problem?

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

My LiveUpdate checks updates, starts to download 1 of 4 updates, then fails.

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Saturday 26/08/2017  1742 BST - Manual LIVEUPDATE. Have repeated failures. Same as above - still fails after reboot.

Safe Web Statistics - Failed to complete

Antispam Definititions - Failed to complete

Web protection - Success

Whitelist - Failed to complete

Norton version is latest 22.10.0.85 & Current

Was all OK yesterday.  

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Deleted all Norton/Symantec cookies and re-ran Live Update, completed 1 of 5 updates before failing again to complete, now fails all attempts 0 of 4 complete.

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Same here. Download Updates "Norton Safe Web Statistics / Status: Failed to complete"

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

same prob here on win 8.1, xp worked fine tho
Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Same. Need resolution...

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

It's the same for me

File Attachment: 
Kudos1 Stats

Re: Norton LiveUpdate - "Failure to complete"

Hi everyone,

Thank you for reporting this issue and appreciate your patience.

The team is investigating this and I'll update this thread when I have more information.

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Taking bets: This is an Internet dependency attributable to Hurricane Harvey...

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

LOL - no started earlier this month.  I just didn't report it til now.

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Same here, Live update on four  Win 10 64 bit computers will only update certain items.. Cannot download updates for safe  web, anti spam, IPS definitions or white list. All others updated normally on all four computers. Auto fix detects an error but cannot fix it. So I guess that means it's back in Symantec to figure out.

Just tried update again and this time IPS defs updated but nada on the three others. But that's progress isn't it? And add White list to the list now! Second computer ALL updates completed.!

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Also having the same problem.   Started 2 days ago.  When download and installation of updates failed the first time, I re-run and all completed successfully.

Two days later, the same problem is occurring repeatedly. Run file clean-up, cleared cache, rebooted but liveupdate still not updating.

Running Windows10 with latest windows updates and Firefox 54 version.

(Read online of others having same issue who contacted Norton online help - were advised to uninstal and re-install Norton security, but liveupdate issue persists).

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

I am currently having the same problem. Tried restarting my computer and it still fails to update.

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Managed to chat to NORTON. LIVEUPDATE SERVER is under maintenance. Try again after 24 hours.

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

I tried just now and its working again.

File Attachment: 
Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Just tried again and it worked but only found 1 update antispam defs...think they're still working but making progress

Accepted Solution
Kudos1 Stats

Re: Norton LiveUpdate - "Failure to complete"

Hi everyone,

This issue should be fixed now. 

Could you please run LiveUpdate and see if all the updates are successfully installed?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Working now!
Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Working -

Thank You.

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Working now - 5 Updates

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

well, I am having trouble - the link to "live update" periodically gets disabled on one's computer - it would be REALLY nice if Norton had a link to this from our account or somewhere to readily resolve this problem !
Kudos0

Re: Norton LiveUpdate - "Failure to complete"

Norton LiveUpdate - "Failure to complete"

Also having the same problem.   Started 8 days ago.  When download and installation of updates failed all the time. I re-run and the problem continue.

I have a computer running Windows 8.1 and another running Windows Vista, with the same problem. I need Help.

Kudos0

Re: Norton LiveUpdate - "Failure to complete"

This morning I had this problem, but i am doing a full scan of PC now.  So I'll check to see if I can get the update after it is done.

Update: after the full scan, I just did the live update and it is working now.  

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