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Kudos0

Norton LiveUpdate: NGC Engine - Failed to complete

Norton Autofix says Restart Required, but the NGC Engine update keeps failing even after multiple reboots.

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Labels: LiveUpdate

Replies

Kudos0

Re: Norton LiveUpdate: NGC Engine - Failed to complete

Hello John. Download a run the Norton removal tool and select advanced options for REMOVE ONLY. Once completed reboot the system: https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us

Once rebooted - *Log into your Norton account and download your product directly from there. Once installation has completed Norton should run live updates once on its own, at this point REBOOT. Once rebooted do NOT run live-update manually. Check your version in the Norton dashboard under help then about. Let us know what version you got from the Norton servers.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton LiveUpdate: NGC Engine - Failed to complete

Additionally - NGC appears to one of the core components of the Norton product per this older thread. Let us know if the suggestion I posted above fixes your issue if you'd be so kind.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00
Kudos0

Re: Norton LiveUpdate: NGC Engine - Failed to complete

Hi @John L,

Thanks for reporting in Norton Community Forums. Are you still getting NGC Engine update failed error? Could you please let us know Norton version number installed? Also, Are you on Norton EAP build? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton LiveUpdate: NGC Engine - Failed to complete

After running the Norton removal tool, Norton Security was able to run the latest LiveUpdate successfully with no error.  Thank you very much for the quick response!  Really appreciate it! =)

Kudos0

Re: Norton LiveUpdate: NGC Engine - Failed to complete

Thanks for the update, @John L

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton LiveUpdate: NGC Engine - Failed to complete

Awesome news John. Please mark the thread as solved if you believe it has been. Others with similar issues may then see the solution. Have a great day.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 1903 / build 18362.356 / N360 Deluxe 22.19.8.65 / Norton Core v.282 on Android 2.00

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