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Kudos0

Norton message about email delivery - NOT RESOLVED

YOUR PREVIOUS THREAD IS RE-ATTACHED BECAUSE YOU DECIDED TO CLOSE THE THREAD EVEN THOUGH YOU ONLY ANSWERED ONE OF THE UNRELATED QUESTIONS (I'M ASSUMING THAT WAS THE SIMPLEST FOR YOU TO DO RATHER THAN PROVIDE A VALUABLE ANSWER THAT SOLVES THE PROBLEM):

PROBLEM MESSAGES:
"Your email message was unable to be sent because your mail server rejected the sender."   and
"...email could not be sent because the connection to you email server was interrupted."

????? HOW DO I TURN THIS OFF OR HAVE NORTON IGNORE IT?  I get about 30 - 60 popups everytime I open Outlook that I have to click through.

1) CAN I STOP NORTON FROM NOTIFYING ME of these odd innocuous "messages"?

2) DO I NEED TO TURN OFF THE EMAIL PROTECTION COMPLETELY or is there a subset checkbox within Norton email protection settings to ignore this?

*******************************************

These notifications come from your email service provider.  Norton merely displays them.  It looks like an authentication problem which can happen if you are not sending using the correct account.

DerekNorton72

Contributor4

Reg: 30-Mar-2017

Posts: 15

Solutions: 0

Kudos: 0

Kudos0

Re: Norton message about email delivery

Posted: 07-Nov-2018 | 8:35PM • Permalink

Sorry, I don't understand what you're stating.

I have never received this type of notification before, nor do I get it with any other email accounts I use between laptops. 

Why did Norton just start flagging this one, and how do I turn it off?  I don't want to see this type of info.

I have to escape through about 50 of these pop-ups.  The message gets to its destination, but Norton (or service provider) is telling me to resend it.  TI am using an Outlook rule to send these messages automatically when certain email content is present.

Thanks...

SendOfJive GURU

Norton Fighter25

Reg: 07-Feb-2009

Posts: 13,283

Solutions: 761

Kudos: 6,339

Add Kudos0

Re: Norton message about email delivery

Posted: 07-Nov-2018 | 8:55PM • Permalink

It isn't a Norton issue.  The notifications are coming from your email service provider.  You should check with them, but it sounds like you may be attempting to send through an email account that is not authorized.

DerekNorton72

Contributor4

Reg: 30-Mar-2017

Posts: 15

Solutions: 0

Kudos: 0

Kudos0

Re: Norton message about email delivery

Posted: 08-Nov-2018 | 9:44AM • Edited: 08-Nov-2018 | 9:58AM • Permalink

I'm not saying it's a Norton PROBLEM.  I'm sure it is acting as coded.

Nothing has changed with my providers.  What verification/authorization protocol is this keying off? Obviously you are much more technical than I.  To my knowledge all I am aware of are settings for:
SMTP authentication
port numbers
and encrypted server connection, SSL

?'s  =====================================

1) CAN I STOP NORTON NOTIFYING ME?

2) DO I NEED TO TURN OFF THE EMAIL PROTECTION COMPLETELY or is there a subset checkbox within Norton email protection settings?

3) Here's another more descriptive message, "...email could not be sent because the connection to you email server was interrupted."  I tried to attach the screen shot, but today I can't upload a PNG file like I did yesterday.  ????

Thank you again

Replies

Kudos0

Re: Norton message about email delivery - NOT RESOLVED

Hello Derek. Here is the best information I can summon for the issue you are seeing. The article in almost every instance suggests the problem occurs on the part of your ISP or email provider. Have you attempted to follow the steps in the article linked about before as a possible resolution?

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.253 / NSBU 22.16.3.21 / Norton Core v.270 on Android
Kudos0

Re: Norton message about email delivery - NOT RESOLVED

I read through the link you NOW attached  --- but this was never attached BEFORE that I can see.
Unless I'm missing something else, the person who responded previously embedded a LINK regarding "how to post screen snapshots correctly", which was only a passing unrelated question.

I don't know what has changed with my ISP (I have no spam filters set up with my websites or Outlook).  Unless the ISP released some unknown software patch the same day I installed your product, I don't know why this is occuring.

????????????????????????????????????
????CAN I SELECTIVELY TURN THIS OFF, or do I have to turn off an entire Norton component and which one is it?
????????????????????????????????????

Under the Norton main menu I have Found \"Security", "Advanced", and then "Email Protection".  It's not clear to me what the others do - i.e., "Auto Protect" and "SONAR Protection". 
Is there any granularity that can be tweaked to IGNORE this odd traffic abnormality from the service provider or do I have to turn off the entire "Email Protection" checkbox?  (I'd prefer not to because I do appreciate the value).

???????????????????????????

Kudos0

Re: Norton message about email delivery - NOT RESOLVED

3) Here's another more descriptive message, "...email could not be sent because the connection to you email server was interrupted."  I tried to attach the screen shot, but today I can't upload a PNG file like I did yesterday.  ????

A png file can only be attached in the original post in a thread. Any further inline images in a reply in a thread must use the IMCE button in the reply editor as noted in the instructions in the following link. They are not file attachments.

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton message about email delivery - NOT RESOLVED

Hello

A thread gets locked if there is no activity after 30 days. You can post the link for the older thread instead of copying what was mentioned in each post previously.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.16.3.21 Core Firmware 270 I E 11 Chrome
Kudos0

Re: Norton message about email delivery - NOT RESOLVED

Here is the old thread.    https://community.norton.com/en/forums/norton-message-about-email-delivery

Did you ever follow up with your email provider's support to see what the error message meant to them?

Did you recheck your account settings in your email client? If you recently got the Windows 10 1809 update, that may have scrambled some settings.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton message about email delivery - NOT RESOLVED

Derek, since Norton anti-spam does nothing basically in Outlook, if you are using Outlook disable the add-in and reboot. Recheck for this issue persisting.

Cheers

Retired military (Navy 1980-2002) "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.253 / NSBU 22.16.3.21 / Norton Core v.270 on Android
Kudos0

Re: Norton message about email delivery - NOT RESOLVED

In Norton Settings, turn off both incoming and outgoing email scanning.  I would also turn off AntiSpam.  To prevent Norton from alerting you that email protection is disabled, go to the Security tab in the Norton panel, click the Advanced option and hover your mouse pointer over the words, "Email Protection."  In the popover, click "Ignore."  This will eliminate the notifications about your protection being turned off..

You may still get the sending errors, only now, instead of being displayed by Norton, you will get them through your email client.

Kudos0

Re: Norton message about email delivery - NOT RESOLVED

Thank you!

These are excellent suggestions and solutions.  Much appreciated.

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