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Kudos0

Norton not backing up all files

When I run the backup it completes but gives me an error message.  The message is "Some files were not backed up, please make sure all running programs are closed then try again.  I've tried re-booting then running the backup first thing and still get the same error message.  I have two XP machines and the backup works fine on those.  The machine I'm having problems with is an HP laptop running Windows 7 home premium.  Any ideas?

Replies

Kudos0

Re: Norton not backing up all files

Do you know what specific files are not being backed up?


It is possible that some of the files are being used by other applications running in the background. Even if your computer has just started and no other programs appear to be open, there may be background processes that are referencing these files.

You can starting your computer in safe mode (with networking) and run the backup again. If it works, then my theory is correct. :)

-James

Kudos0

Re: Norton not backing up all files

I have the same issue.  The log file contains no useful trouble shooting information.  

I suspect a 2 MB compacted, encrypted file that I want backed up.  But I cannot test my theory because there is no technical information about maximum file sizes or any other critical properties of my dataset.

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