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Norton Online Backup
having an issue with my online backup. I just spent an hour on the phone with tech support, and I must admit they gave me the most incredible answer as to what my problem was.
My Norton Internet Security gave me a message that there was a problem with my computer, and I needed to download Norton Power Eraser, install and run it. I did so, and the result was the hard disc would no longer boot. I tried every recovery program I know of, and it still wouldn't boot; even tried a repair installation of Windows XP. So I finally gave up, reformatted and reinstalled Windows XP.
After reinstalling and restoring files from a local backup and Norton Online Backup, I reinstalled NOB on my computer. It now shows two of the same computer, so I tried to purge the old one, and after several tries, I continue to get a message "Purge Failed." Also, I have a 25 GB account, and the numbers don't add up - One computer is 6.19 GB, another is nearly 1 GB, the one I'm trying to purge is 9 GB, and the last has 130 MB. Online backup is showing that totals 24.75 GB; which is a bit more than the 16-17 Gb I estimate.
I talked to customer suuport both online and today on the phone. Their answer.....they told me that because I successfully purged files on another computer today, it was preventing me from purging files from the other computer last week! I tried to explain how absurd that was, but the agent repeated that was the problem, and hung up.
Is there anything I can do? My goal for calling tech support was to see if my entire account could be purged, and I start from scratch; but they told me that the software somehow knew last week that I was going to purge from another computer today, making it impossible. I would like to use this software, but am no longer able to; and tech support is obviously not interested in assisting me.