Not what you are looking for? Ask the experts!
Norton Online Backup
I have files stored from three PC's I no longer own. I have not been able to transfer these files to my present PC (I have tried many times using Norton Support). PC #1 last backup...10,487 files/1.36 GB. PC #2 last backup...20,653 files/ 4.05 GB. PC #3 last backup...2,818 files/610.66 MB. The PC I am now using shows last backup on 09/15/2012...5,806 files/ 1.7 GB.
I recently renewed my 5GB and 25GB backup. On 09/22/2012 BACKUP FAILED and sent an alert saying I had no space left. It showed my used space at MORE than THREE times what it had been on 09/15/2012, even though nothing had changed on my PC. If you add up the TOTAL FILES from ALL FOUR PC's it is still not even half of the 30 GB's I am paying for.
I have spent many, many hours on-line and on the phone with Norton Support trying to resolve these problems. On Oct. 05, 2012 a Support Staff helper filed a "Restore Data Request Form" for me. To date I have had NO RESPONSE.
Does ANYONE out there know of anything else I can do, or anyone I can contact, to solve these problems. Yesterday I filed a second "Request Form" including much more information and I am waiting to see if I get a response.
Thanks for Your time,