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Norton Online Backup Alert - subscription expired

How do you stop this message from popping up.  no one can fix it.  I have called many times.  I was on hold once for over 3 hours.  I scheduled several call backs and got no calls all 5 or 6 times. No one calls.   I finally got mad and got a case manager on the phone and they did not fix the issue.  No one from Norton can stop these pop ups.  I already bought a new subscription to NOBU so the old popup is from a prior subscription.  Please let me know how to get rid of this pop up. The people that I support or their pc's that I support have this pop up and it is alarming for them.  It should not pop up if u buy a new subscription.  THis is stupid.