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Norton Online Backup Appears Stuck
My system specifications are as follows:
Microsoft Windows Vista Home Premium Service Pack 2 32-bit
Mozilla Firefox 14.0.1 (I updated a few minutes ago from 13.0.1)
Windows Internet Explorer 9.0.8112.16421
Norton Internet Security 220.127.116.11
Norton Online Backup 18.104.22.168
I primarily use Firefox, but just discovered today the problem I’m having also occurs in Internet Explorer. I tried attaching two .jpg files, but this site won't let me. The Norton Online Backup website says it's purging files. Furthermore, the program's taskbar icon shows no activity. I have been in contact with support twice via e-mail AND chat. Both times, I was told to wait 24 hours. I considered uninstalling/reinstalling the Norton Online Backup software from/onto my computer. My goal with the chat session was to have the support representative uninstall/reinstall it for me. (I don't recall doing it myself before and think I would rather see somebody do it for me first.) However, the representative I chatted with last night said that removing/adding my computer from/to the list of computers would only result in a loss of the list of files/folders/rules I had setup for my computer, and that the "purge in progress" message would still be there after I added my computer. They also said someone will call me tonight about the issue. However, I'd rather have the issue fixed before they call.
I feel like I'm rambling.
My overall questions are these:
1) Is it true that uninstalling/reinstalling the software won't fix my problem?
2) Does removing/adding my computer from/to the list of computers mean the same thing as uninstalling/reinstalling the software?