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Kudos0

Norton Online backup devices that can not be removed

Good morning,
I have this problem for months in my account norton online backup, there are four computers that I can not remove it to see, it takes me back an error message. I would, accordingly, reset norton online backup without even a device and with the storage space to zero.
Thank you.

P.S.: I've already contacted norton support.

Replies

Kudos0

Re: Norton Online backup devices that can not be removed

Good morning,
I have this problem for months in my account norton online backup, there are four computers that I can not remove it to see, it takes me back an error message. I would, accordingly, reset norton online backup without even a device and with the storage space to zero.
Thank you.

P.S.: I've already contacted norton support.

Kudos0

Re: Norton Online backup devices that can not be removed

Hello Emanuele,

What is the error message you are getting?  What are the steps taken to get the error message?  Also, did you previously have N360 and are now backing up with NOBU?

If the last is the case then you will need access to a computer with N360 on it to be able to remove those profiles.

Thank you,NicoleIT Support Specialist, Symantec Corporation

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