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Kudos0

Norton Online Backup Failed (W8) - Scanned Completely but 0% Transferring

Norton Online Backup used for at least one year without issues.  Now receiving "Backup Failed (W8)" message after successful scan of computer and extended Backup in Progress yet 0% Transferring noted.  At some point the above message comes up for the last few days.  There is plenty of run to backukp, the connection appears fine.  Any thoughts on what I need to do?  I did not see anything suspicious in the firewall to exclude this program which has worked fine to date.

Replies

Kudos0

Re: Norton Online Backup Failed (W8) - Scanned Completely but 0% Transferring

In the 3 days or so, I have been getting W8 errors too. What is W8 exactly and how can I solve the problem. Before that I was getting A2221 errors and do  not know what that means either. Would appreciate if someone could tell me how to solve the W8 that I now keep getting as well..

Kudos0

Re: Norton Online Backup Failed (W8) - Scanned Completely but 0% Transferring

Hello

The W8 error is a Windows out of resources error. What date did that error start surfacing?

Kudos0

Re: Norton Online Backup Failed (W8) - Scanned Completely but 0% Transferring

Last backup since 2/4/2013.  Otherwise, backups have been regular. 

Kudos0

Re: Norton Online Backup Failed (W8) - Scanned Completely but 0% Transferring

Hello,

After some checking last week it was determined, what normally may be issues locally occurring, were the result of another issue. Our engineering team researched the matter, located the root cause of it and deployed corrective action last week. By now the problem should be either gone or will be shortly. Please advise if it's still persisting for you. 

Accepted Solution
Kudos0

Re: Norton Online Backup Failed (W8) - Scanned Completely but 0% Transferring

Excellent.  The backups have started once again without errors, including the W8 error.

Thanks again.

Kudos0

Re: Norton Online Backup Failed (W8) - Scanned Completely but 0% Transferring

I just got the W8 message today.

Kudos0

Re: Norton Online Backup Failed (W8) - Scanned Completely but 0% Transferring

Moved to own thread for better exposure.

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