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Norton Online Backup not working
I have a new subscription for 57GB of Online Backup. It will not work.
I spent a long time talking online to your people yesterday, including through allowing remote access to my PC, but they were unable to tell me why, even after escalating the problem. I have not received any update. They did do a test of a new document which is backing up but nothing else is.
I am very concerned that I have paid $210 for something that does not work. Can you please tell me what else is being done to resolve my problem. I was given an email address but it does not work.
I remember the name of one of the staff (both of whom were very helpful, I might add) and can supply if I am given the correct email address.
Please let me know what is being done for me.