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Kudos0

Norton Online backup problem

When trying to retrieve files from a particular backup set I can not email the link or download files. The same error message has been occurring for several weeks:

Something went wrong

Norton Online Backup is sorry something went wrong and will look at it right away.


Click here to return to the previous page All of my other backup sets work fine.

Replies

Kudos0

Re: Norton Online backup problem

Hello Derek

Can you send me the following via private message and I can have the set checked out:

  • The email address associated to your account
  • The set in question that's experiencing the issue.
Kudos0

Re: Norton Online backup problem

This is not an issue with set question responses.

This is being unable to access a previously backed up data set.

Kudos0

Re: Norton Online backup problem

When a backup has been made from a computor that has subsiquently died. I need to view and retrive selected files from the online backup to a new computor. However the backup file keeps generating an error message when trying to view the files.

Kudos0

Re: Norton Online backup problem

Hello Derek

I've had the account checked based on the info sent. The set you're trying to restore from has no content. That explains the error you're seeing when you try to access it. It shows the last attempt to access it was 3/5/2011. All of your other sets show recent data and are accessible.

Kudos0

Re: Norton Online backup problem

Ok -  is it possible to see when it last contained data? As it was the primary back up location for my old machine and I did not clear it down.

Thanks

Kudos0

Re: Norton Online backup problem

That specific set is showing no backups. Is it possible the data is in one of the other 5 sets?

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