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Norton Online Backup Reporting Incorrect Available Storage Space
I have purchased 68.0 GB of storage space on my account and my regular backup is only 6.50 GB in size. (i.e. Less than 10% of my potential total storage capacity) However I am receiving warnings from NOBU that I am running out of storage space and that I have used 61.4 GB out of my 68 GB capacity! How can this be possible?
I cannot purge any files because:
a. They only take up 6.50 GB as previously stated and all of these file are required
b. There are no other files to purge in the "ghost" space of about 55.0 GB.
So how do I clear or recover the approximately 55.0 GB of space that I am not using between 6.50 GB and 68.0 GB?
Please.....can you help???