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Norton Password Manager
Norton Password Manager (NPM) has just caused me over 8 hours of frustration. I had been logging in to my CITI Card account for months using the user name and password stored in the NPM. Yesterday afternoon I could no longer log in. Changing my user name and password multiple times did not provide any help. I use Firefox to log in. Finally at the suggestion of CITI tech support I was able to reset my user name and password and log in using MS Edge. I then edited NPM with the new user name and password that worked in MS Edge and NPM works with Firefox again (but for how long). Twice over the last few months I was not able to log into NPM without first logging in to NORTON. Norton fixed that but after many of us had been frustrated by that change. Norton's Customer Service has been horrible with unbelievable wait times it is time for Norton to fix this or it will soon begin to lose customers!