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Kudos0

Norton Password Manager Extension not working

When I ckick the NPM extention button to open the vault I get an error. This happens both in chrome and firefox. It is like it cannot connect to the server. If I uninstall and reinstall the extention it works, but the next time I have the same issue again and I have to reinstall the extention. I have Win10 Home 64 bit and NPM version 6.7.1.3 in chrome.

Replies

Kudos0

Re: Norton Password Manager Extension not working

If I logout instead of opening the vault and I login again it gets me to the tab to enter the password to open the vault and it works.

Kudos0

Re: Norton Password Manager Extension not working

Hi Or.Bak,

Sorry for the issue you are facing.

Hope issue is resolved if you Manually logout of Norton Account (Email address) and later sign in again and try to open vault ?

Accepted Solution
Kudos0

Re: Norton Password Manager Extension not working

Yes, as I wrote in my first reply this works in chrome and I just checked it in firefox and it works too. Should we expect a fix, or we will use it that way in the future?

Kudos0

Re: Norton Password Manager Extension not working

Hi Or Bak,

This should be a one time issue and should not repeat again

Kudos0

Re: Norton Password Manager Extension not working

Ok.

Thank you for your reply.

Kudos0

Re: Norton Password Manager Extension not working

Not sure what you mean by 'a one time issue' but it still keeps recurring for me.

If I stay logged into my Norton account, I can't access the PW Manager.

I have to log out of the account, resign in, then I can get to the manager - once.

But then the next time I try, I get the error message again, and have to do the above all over again.

NOT acceptable.

Kudos0

Re: Norton Password Manager Extension not working

When I use the older front end, and click on the PW Manager icon there, the manager opens and works.

Go figure.

You also have access to all settings, including the firewall.

Kudos1 Stats

Re: Norton Password Manager Extension not working

I'm seeing this or similar issues on all my home network PCs.

Kudos0

Re: Norton Password Manager Extension not working

I can't get my PW Manager icon to load. It starts to load and spins for a second then disappears

.

Kudos0

Re: Norton Password Manager Extension not working

Try signing out of your Norton account, sign in again (using your email) and then open your vault using the PW icon.

Kudos0

Re: Norton Password Manager Extension not working

This problem is occurring with Apple iOS app, as well as Mozilla Firefox, Google Chrome, or Microsoft Edge. 

This is certainly a Norton problem.

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