• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton Password Manager incompatible with Edge 44????

As the title says, I believe that Edge 44 cannot successfully load the Cloud Connect login page for the Norton Password Manager extension, this seriously needs looking into if every update to Edge breaks the ability to use this extension.

Replies

Kudos0

Re: Norton Password Manager incompatible with Edge 44????

Same for me. The first time all is OK, I can log into my vault but if I close Edge then reopen it & try to log in again all I see is a blue rotating circle.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Norton Password Manager incompatible with Edge 44????

If Edge is ver 44, can I guess you have received the Windows Fall Update to ver 1809? If so, it is possible that something got messed up with either Edge or the Norton Extensions. This would not be the first time a major Windows update messed things up.

Try uninstalling the Norton Password Manager from Edge, restarting your computer, and then reinstall the Password Manager extension and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Password Manager incompatible with Edge 44????

I'm having the same problem. 
I have uninstalled the extension, reinstalled, tried on a different system (using Edge!) all to no avail. 

Please help. 

Paul F
Kudos0

Re: Norton Password Manager incompatible with Edge 44????

I had the same issue.

Try this boot computer into safe mode with network. When you get to safe mode open MS Edge, go to the Norton password manager icon, click on it, You will see the blue circle spinning, and nothing happens.

Now restart computer in normal mode. Once booted up click on edge and click on Norton password manager, this time it should ask you to sign into your account, If it works it will take you to your vault sign in.

It worked for me, I have restarted my computer numerous times since and opened edge and NPM works every time

I am using windows 10 1809 most recent version (last week).

Good luck

This thread is closed from further comment. Please visit the forum to start a new thread.