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Norton Password Manager stopped working in Firefox v.69
Recently, my Norton Password Manager extension stopped working on Firefox version 69. Firefox has just updated to version 69.0.1, but the Norton Password Manager still does not work. The Norton extension is "Enabled" on my Firefox installation, so ought to work.
I use Windows 7 Professional operating system.
I tried removing and re-installing this Norton extension, but this did not solve the problem, which is as follows:
The Norton Password Manager icon shows on the top of the Firefox page. When the icon is clicked a box appears under it containing a swirling pattern. The box rapidly disappears and nothing else happens. When working properly, this box should change to a box with a panel to enter the log-in password. As this log-on box no longer appears, I cannot enter my password to start Norton Password Manager.
I contacted Norton and a technician investigated my computer by connecting to it remotely (Norton reference ########). He was unable to solve the problem, but showed that the Password Manager did work in Internet Explorer browser. So, the problem might perhaps be that a very recent update from Firefox or Norton (or both) has made them incompatible with each other.
This is a major problem to me. If it cannot be solved, I will reluctantly have to return to using Internet Explorer, even though I prefer Firefox. Has anybody else had this problem and been able to solve it?
Thank you for your attention.
[Admin Edit: Masked Case reference number as per forum guidelines]