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Kudos0

Norton Pop-up Offer (won't go away)

A couple weeks ago I get a pop-up offer from Norton wanting to celebrate my anniversary by running a free speedup of my computer. Only the pop-up won't go away. I contact Norton chat and given instructions to turn off my Norton Special Offers Notification, which made the pop-up go away. 

Today, it comes back and I again contact Norton chat, and after they repeatedly wanted to take control of my computer, I asked to delay while I ran Norton Power Eraser. When I rebooted and ran the scan, nothing showed up on the scan but the pop-up did go away. They still wanted to take over my computer. Also during this contact they told me Norton made no such offer (which I found strange since no mention of it not being from Norton was made on my first contact). 

I am loath to relinquish control to these guys in India, especially since I've been getting the same type of offers (for a free computer speed up) in my e-mail - they have my name, and at least my e-mail address associated with Norton (wonder how that happened?). I get quite a bit of offers from Norton, especially pushing Lifelock, and it's getting harder and harder to tell what's real and not real. I just ignore them all. 

I suspect this will rear it's ugly head again since I've not really found a solution and I guess this post is to see if anything similar is happening to others in the Norton community and/or if there is a reasonable solution to be found. Please advise.

Replies

Kudos0

Re: Norton Pop-up Offer (won't go away)

Make sure that the Norton email you receive is legitimate
https://support.norton.com/sp/en/us/home/current/solutions/v71088498

Kudos0

Re: Norton Pop-up Offer (won't go away)

Thanks bjm - I just ignore them all

Kudos0

Re: Norton Pop-up Offer (won't go away)

I am on a VERY Fixed Income. $1,800.00 per month for Veterans and Social Security Disabilities COMBINED. In no way can I afford the Subscription Increase if I add Lifelock. It is embarrassing as hell having to put this out here but, I'm lucky to have $50.00 left in my bank account every month. I do not want to Deactivate my Norton Safe Web Search from my browser. Norton has no way for me to contact them privately, so I have to put it out here. I have been a Norton Subscriber for many years now. How can I stop this Lifelock pop-up offer from activating?

Kudos0

Re: Norton Pop-up Offer (won't go away)

First, go to Norton settings, access the Administration settings, scroll down and turn off the Special Offers Notification. IF the problem persists, then;

Second, run Norton Power Eraser (https://us.norton.com/support/tools/npe.html

Third, if neither of these help alleviate the problem, there is a chat feature on Norton Support where you'll be able to give up control of your computer to some Indian Tech Support guy (who is located half way round the world) to go poking around your system under the pretext of seeking out your problem. (I'm almost there, but if you search for the subtext, you'll get that I'm loath to do that).

Kudos1 Stats

Re: Norton Pop-up Offer (won't go away)

Peterman:

run Norton Power Eraser (https://us.norton.com/support/tools/npe.html

Why? 

Kudos0

Re: Norton Pop-up Offer (won't go away)

BJM - In my chats with our Indian tech support group, if the problem is a non-Norton pop-up and instead is an infection type issue, this is what they suggested doing.

Another words, If turning off Special Notifications does not remedy the issue - which was their first instructions and gave me immediate relief of the issue which I though solved the problem. Then a week later the same pop-up occurred (and the Special Notifications button was still in the OFF position) they said run Norton Power Eraser to see if there was a problem it could solve. Again, running this helped my situation, though in running it, NPE did not come back with any error messages, which is why I am expecting next week to have the same msg embed itself onto my desktop. 

I only suggested it since it was the progression of said tech support. And it would save the inquirer the waste of time dump spent using the chat function of Norton tech support. If you feel I've overstepped the boundaries, please, I don't mind being corrected.

Kudos1 Stats

Re: Norton Pop-up Offer (won't go away)

NPE does not detect malware (that is what Norton Security is for), it presents you with a list of files that could be malware.  It is meant to be run when your Norton program does not detect anything malicious but you still suspect that something may be acting suspiciously on your PC.  If there doesn't appear to be anything wrong, the results returned by NPE will almost always be safe files that belong to applications on your system.  NPE doesn't tell you much about a file because it really doesn't know much about the files it presents - that's the whole point, if Norton knew whether the file was actually malicious or not you would not have to run NPE, as Norton Security would catch it if it was malicious and NPE would not flag it if it was a known good file. 

https://community.norton.com/en/comment/7865241#comment-7865241 

https://community.norton.com/en/comment/7954241#comment-7954241

Kudos0

Re: Norton Pop-up Offer (won't go away)

Peterman

Were you using contact information from that pop up to contact 'Norton'. If so, you may not have been speaking to genuine Norton support. Was this a web page that showed up in your browser? If so, it was probably some kind of scam to get you to let them scan your computer. They would of course find issues and then try to charge you a fee to fix. 

If this browser redirect is what you saw, they are often found in malformed ads on a web page you are visiting.  Try installing an ad blocker extension in your browser to block these redirects.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Pop-up Offer (won't go away)

I did not! I have been going through the Norton website portal. Nonetheless, there is too much in the news about bad actors. It's one of the reasons Lifelock is being pushed so hard. I'm sure Symantic was thrilled by the bad news of that attack. It's not like it was when you might feel there was a trust bond between you and most companies you were interested in dealing with. 2008 Wall Street another example of trust and betrayal (with NO consequence to the bad actors except getting bonus's using our bailout $). I could go on but you get the picture.

I feel like I have a fairly good handle on phishing attempts and I am very cautious (as in, I never do it) in responding to anyone I haven't first contacted specifically regarding some interest I might have. A day doesn't go by hardly that I don't place some piece of e-mail into my spam folder and I use only one e-mail address to do all of my on-line retail business. Any other e-mail accounts are set for specific purposes unrelated to where this type of stuff would come from. Which is not to say, they don't get occasional spam but those accounts almost always picks it up, isolates it and I never see it in my Inbox. 

Kudos0

Re: Norton Pop-up Offer (won't go away)

I was able to turn off the Special Offers in the Settings Tab. SO FAR that has taken care of the issue. Thank you for the Help.

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