• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton pop ups.

Can anyone tell me if there is a way to stop the norton pop ups i keep getting?

By pop ups i mean the symantec site that keeps opening when i first start up my pc and get online, asking me if i want install safe search, toolbar, home page etc...

And also the ones in the bottom corner asking me to add chrome protection, firefox protection, asking me to install licences on other PCs, even though i have used all available licences and many other pop ups i get throughout the day, all norton.

None of these pop ups offer anything useful in any way to me, if they did i would have installed the products, i just want them to stop.

Replies

Kudos2 Stats

Re: Norton pop ups.

Hi davet00:

Is there a link somewhere on the pop-up that says "Ask me later" or "Remind me later"?  I don't know if this so-called "solution" is still valid, but according to the Dec 2017 post by Symantec employee balu_mohan in Stop Norton From Installing Safari Extension, you must click "Remind me later" three times - after the third refusal you will finally be shown a "No thanks" link that will stop these pop-ups.

Why Norton doesn't offer both options - "Remind me later" or "No thanks" the first time this pop-up appears is beyond me, but I seem to recall having to decline installation of the Norton extensions for my Firefox browser a few times before I was given the option to click "No thanks".  Unfortunately, these pop-ups often re-appear after a product update and you have to start the whole process again.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos0

Re: Norton pop ups.

lmacri said:
Unfortunately, these pop-ups often re-appear after a product update and you have to start the whole process again.

And I have made it quite clear to Symantec my frustration about having to regularly click, "Don't ask me again".  Once should be enough, end of story.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton pop ups.

I click "don`t ask me again" every time always have, they always come back.

The most irritating is the web page that opens up when i first go online, i open my homepage and this page to install safe web, homepage, toolbar etc, always opens at the same time really slowing down my pc for some reason.

My norton works just fine without any of this installed, i don`t need or want any of it.

I guess there is no setting within norton to stop them?

Kudos0

Re: Norton pop ups.

FWIW ~  

  1. try install Safe Web + cycle browser
  2. then, remove Safe Web + cycle browser

IMO ~
Norton wants you to experience Norton protection features.  Then ya' do what you want.  

Kudos1 Stats

Re: Norton pop ups.

davey00:

...I guess there is no setting within norton to stop them?...

Hi davey:

I always have Settings | Administrative Settings | Special Offer Notification disabled but turning that setting off has never stopped these particular pop-ups from nagging me to install the Norton browser extensions.
------------
32-bit Vista Home Premium SP2 * Firefox ESR v52.9.0 * Norton Security Deluxe v22.15.2.22

Kudos1 Stats

Re: Norton pop ups.

Yes i did turn off that special offer setting, but as you say it did nothing.

My next step was going to be install then remove, but it was definitely not what i want to do, to me its all just junk that slows everything down.

Clearly these pop ups annoy a lot of people, you would think norton would realise that.

Kudos0

Re: Norton pop ups.

If you reinstall, you will almost definitely trigger the browser tab for the extensions next time you start your browser. This seems to get coded into many of the updates that come through for Norton. 

I don't know if I'm just lucky, but I have not seen all the other promotional popups people are seeing. The Special Offer Notification setting is turned off and seems to be working on my system. Having said that. The browser tab offering all the extensions still comes through when Norton gets updated. Though it is not every time as you say you are seeing it. And I already have Safe Web and Norton Password Manager installed in my browsers.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton pop ups.

Hello all-

Just dropping a quick note here that we are reviewing your feedback on the impact of these messages; thank you for sharing it on the forums to help us improve our Norton products.

Matt Powers
Symantec Corp.  

Kudos0

Re: Norton pop ups.

OK, is this Norton or Chrome?

What we get are new tabs that pop up and take over Chrome (on Windows 10) that say the following...

We've improved Norton Browser Protection... They want us to install the latest extensions that are supposed to be the latest protection functions.

The next one is Thank You for choosing Norton. Protection features protect from phishing!

Why are we getting these and how can we stop them?

If it ain't broke, fix it 'til it is!

This thread is closed from further comment. Please visit the forum to start a new thread.