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Kudos0

Norton Power Eraser Help

So I once downloaded a pdf file and Norton Security said there was malware detected and so Norton Power Eraser popped up when I next went into my internet browser (Goggle chrome). So I let it run and it did get rid of any threats that were on my computer but now every single time I go into my browser Norton Power Eraser continuously pops up and I have let it run again and again but there are no threats detected. How can I make it stop popping up? It is quite annoying when I'm trying to play a game or read an article or anything! Please I really want to make it stop!

Replies

Kudos0

Re: Norton Power Eraser Help

Hi, smiles_1020. Here's a rather long thread, but it may have some hints you can use.

Did you check the Don't show me this again box ?

https://community.norton.com/en/forums/frequent-notification-run-power-e...

If you can't get rid of the popup after checking, then it may be worth going to one of the free malware removal sites listed in the thread, just to be sure your system is clean.

Windows 10 Home X 64
Kudos0

Re: Norton Power Eraser Help

I have clicked on the don't show me again box several times over but I shall try one of the free malware removal sites

Kudos0

Re: Norton Power Eraser Help

So I have gone through a free malware removal site and it has actually come up clean, no malware detected, this is so confusing because that says there's nothing detected yet Norton Power Eraser continuously says there is some there, it's so frustrating.

Kudos0

Re: Norton Power Eraser Help

Norton luvs to push Norton Power Eraser as a cure all.  I'm not a believer. 
We learn <here> that IPS prompts the 'Outbound Traffic Detected' dialog. 
Maybe, if you review 'Intrusion Protection' document <here> you'll garner an idea as to what item on your machine is generating the outbound traffic.  Presuming IPS is working properly. Note IPS detects by attack signatures. Norton is trying to alert you to suspicious network activity / traffic.  Maybe a browser add-on is promoting the traffic. 
Note:  Intrusion Prevention relies on an extensive list of attack signatures to detect and block suspicious network activity. In some cases, benign network activity can appear to be similar to an attack signature. You might receive repeated notifications about possible attacks. If you know that the attacks that trigger these notifications are safe, you can create an exclusion for the signature that matches the benign activity.


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