• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

norton power eraser show no result

I've runned the norton power eraser, namely the advanced system scan.

The scan ended by exiting it's window and exiting the power eraser itself.

Is it normal it doesn't show a result of threads found or not?

Replies

Kudos0

Re: norton power eraser show no result

Kudos0

Re: norton power eraser show no result

bedankt voor uw bericht.

Het laatste wat ik zie is: "scan resultaten worden verwerkt" = "processing data" (uw voorlaatste venster)

Daarna zou er volgens uw info een venster "scan voltooid" moeten verschijnen maar dat komt er niet, integendeel het programma sluit zichzelf. Ik heb de laatste versie vandaag gedownload van de norton website.Versie 5.3.0.40

Kudos0

Re: norton power eraser show no result

Ik heb het geprobeerd op een andere computer en daar lukt het wel.

Is het soms omdat ik met een keylogger zit?

Kudos0

Re: norton power eraser show no result

louis14:

bedankt voor uw bericht.

Het laatste wat ik zie is: "scan resultaten worden verwerkt" = "processing data" (uw voorlaatste venster)

Daarna zou er volgens uw info een venster "scan voltooid" moeten verschijnen maar dat komt er niet, integendeel het programma sluit zichzelf. Ik heb de laatste versie vandaag gedownload van de norton website.Versie 5.3.0.40

thank you for your message.

The last thing I see is: "scan results are processed" = "processing data" (your penultimate window)

After that, according to your info, a window "scan completed" should appear, but that will not happen, on the contrary the program will close itself. I have downloaded the latest version from the norton website today.Version 5.3.0.40

We're my W10 machine.  I'd check Fast Startup was Off + restart machine and try for example ... NPE "Scan for Risks" from my Windows Admin user account.  

Kudos0

Re: norton power eraser show no result

louis14:

Ik heb het geprobeerd op een andere computer en daar lukt het wel.

Is het soms omdat ik met een keylogger zit?

thank you for your message.

I have tried it on another computer and I can manage it.

Is it sometimes because I have a keylogger?

 Um, you suspect "keylogger" malware.   Or, you have legit keylogging program installed? 

Um, what's your resident security solution(s)?

Kudos0

Re: norton power eraser show no result

I have tried it as administrator with "scan for risks" and restart but again not showing results.

No I did not install a keylogger application myself but I clicked on a link and there was a short popup of a dos window so I suppose this has installed something suspicious for example a keylogger.

Kudos0

Re: norton power eraser show no result

louis14:

I have tried it as administrator with "scan for risks" and restart but again not showing results.

No I did not install a keylogger application myself but I clicked on a link and there was a short popup of a dos window so I suppose this has installed something suspicious for example a keylogger.

Please run full scan with your resident (Norton?) security solution. 


Please run Threat Scan with Malwarebytes. 
Download and install Malwarebytes for Windows
https://support.malwarebytes.com/docs/DOC-1141

Malwarebytes information.


I'll ping Norton staffer for help re NPE not showing results.

Maybe, Chat with Official Norton Support

Kudos0

Re: norton power eraser show no result

Hi bjm,

I did already runned a full scan twice with my Kaspersky: nothing found.

And I did already run malwarebytes: no threats. I runned also malwarebytes rootkit: no threats.

Thanks for asking further info about my problem.

I think if I want to chat with the official norton I must be customer of a norton product

Kudos0

Re: norton power eraser show no result

louis14:

Hi bjm,

I did already runned a full scan twice with my Kaspersky: nothing found.

And I did already run malwarebytes: no threats. I runned also malwarebytes rootkit: no threats.

Thanks for asking further info about my problem.

I think if I want to chat with the official norton I must be customer of a norton product

Um, have you excluded NPE within your Kaspersky solution? 
I've read Kaspersky can be finicky re other security solutions. 
Just saying.


NPE is meant to be run when your Norton program does not detect anything malicious but you still suspect that something may be acting suspiciously on your PC. 

Kudos0

Re: norton power eraser show no result

I have looked in my kaspersky configuration at the item application management and the application "norton power eraser" is indicated as "trustable" I have also paused kaspersky and tried NPE system scan but again not showing results.

But I take also contact with support of kaspersky

Kudos0

Re: norton power eraser show no result

I have uninstalled Kaspersky Internet Security and then tried to run NPE and now I got result of the scan for riscs.

So I think kaspersky is the cause. I'm in contact with kaspersky support.

Thanks for your suggestions.

(I'm not sure the writer of this message will also be called "louis14")

This thread is closed from further comment. Please visit the forum to start a new thread.