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Kudos0

Norton premium

Hi. Ok I have Norton Premium subscription. which is supposed to be ok for up to 10 devices including android. I tried to add my mobile galaxy s6 edge I sent an email link from the Norton website clicked the link on my phone and get the message android device not supported by your product. I can download the Norton app from google play but even when signed into my account it says 30 day trial. So I am paying for a premium subscription £69.99 but not receiving all the benefits.

Replies

Kudos0

Re: Norton premium

Have you registered your Norton Security Premium from your PC? The product key has to registered in your Norton Account before installing on other devices? 

Did you send the email from the Norton Management page for your new NS Permium subscription?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton premium

Have been with norton since 2013 and runs fine on my pc and laptop but asks for extra payment to cover my android phone.

Kudos0

Re: Norton premium

....but asks for extra payment to cover my android phone.

Can you elaborate please? Norton Security Premium does include Androids. Thanks.

https://us.norton.com/norton-security-with-backup

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton premium

Really so whats this from the norton wesite then:

Norton Security Premium

Our best protection, plus PC backup and family safety, for you and the people you care about.

Benefits for you and your family:

  • Protects up to 10 PCs, Macs, Androids and iOS devices with a single subscription.
  • Safeguards your identity and online transactions.
  • Protects better and faster than the competition.1
  • Provides tools to help your kids safely explore the Internet.‡
  • Offers 25 GB ofSECURE PC cloud backup, providing additional protection against ransomware.
  • Alerts you about risky Android apps before you download them, with our award-winning technology.1

100% guarantee: From the moment you subscribe, aNORTON expert is available to help keep your devices virus-free, or give you a refund.2 

So the first line of benefits says: Protects up to 10 PCs, Macs, Androids and iOS devices with a single subscription, Does not mean Android smartphones?

Kudos0

Re: Norton premium

Scroll down to

Premium

Norton Security Premium

Up to 10 PCs, Macs, smartphones or tablets

Does it help? If it doesn't I have to ask you to wait for the Mobile Master Peterweb who should be on line in a few hours' time. Thanks. 

@peterweb

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton premium

When I send an invite email to my phone and click the link I get the message: Norton Setup ! Device not supported Norton internet security does not run on this android operating system. My phone is a Samsung Galaxy S6 edge SM-G925F Android 6.0.1
Kudos0

Re: Norton premium

Robert Hall 1968:

Have been with norton since 2013 and runs fine on my pc and laptop but asks for extra payment to cover my android phone.

What product did you have before you purchased NS Premium? Did you install NS Premium over top of the older product? Does your Norton Security show a Backup option on the main NS screen?

When you check your account at  https://manage.norton.com  is the new subscription for NS Premium showing correctly in the Services page. Are there any other subscriptions shown as still active?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton premium

Norton Internet Security PREMIUM SUBSCRIPTION: ACTIVE 373 Days Remaining
Kudos0

Re: Norton premium

Sorry to nit pik here, but is your product Norton Security Premium, or Norton Internet Security? They would be two separate products, and one supports mobile devices and the other does not.

If you do have Norton Security Premium, I would suggest uninstalling Norton Mobile Security from your phone. If you cannot uninstall, you should check the NMS app settings. Scroll down to the Anti Theft section and be sure the Device Administrator setting is turned off. Then go back to Android Settings - Apps and uninstall the NMS app. Restart the phone, and then go to Google Play Store and install the NMS app, called Norton Security and Antivirus in the Play store. Then tap on the 3 bars at the top left of the app and Sign In to your Norton Account. This should activate the full version.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton premium

Hi. I've already done that it gives me the following on my account page: Norton Mobile Security SUBSCRIPTION: TRIAL 29 Days Remaining I have tried entering my license key but it just take me back to my subscriptions.
Kudos0

Re: Norton premium

I have Norton internet security Premium. What's the difference they cost the same £69.99 a year I have downloaded the latest version on my pc.

I was originally with PC Tools until they got took over by Symantec.
Kudos0

Re: Norton premium

Hi. I've already done that it gives me the following on my account page: Norton Mobile Security SUBSCRIPTION: TRIAL 29 Days Remaining I have tried entering my license key but it just take me back to my subscriptions.

On your Norton Account page you need to look for the Subscription for you PC's security product. That is the product that would activate the mobile product. What exactly does that  product name say?

I have Norton internet security Premium. What's the difference

The older Norton Internet Security product will only work for your PC's. The newer Norton Security product  allows you to install on PC's, Macs, Android devices, and IOS devices.

Maybe it is time for you to try contacting Norton Support via chat to have them make sure you have registered the right product so you can access the mobile products.    www.norton.com/chat   After confirming the correct product is set up, they should also be able to help you get the mobile product set up.

Please let us know how you make out.

Things happen. Export/Backup your Norton Password Manager data.

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