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Kudos0

Norton Prevents Office 365 Outlook (2016) from downloading new messages

Hi Guys,

You are going to start loosing customers fast if this is not addressed soon. I have a client who has the newest Office 2016 on a Windows 10 Laptop. When his Outlook starts receiving emails it does not download. My competition came to their Office and uninstalled Norton and all started to work again.

Now the client sits without antivirus and we have a trust issue. Boys, this is bad and need to be addressed ASAP.

Replies

Kudos0

Re: Norton Prevents Office 365 Outlook (2016) from downloading new messages

Hi @PhillipVanNiekerkNexa,

I have sent you a private message. Could you please check your inbox when you get a chance? Thanks.

-Gayathri

Gayathri R | Norton Forums Global Community Administrator | Symantec Corporation
Kudos0

Re: Norton Prevents Office 365 Outlook (2016) from downloading new messages

I'm having a similar issue. I have used my gmail account in Windows 10 (early adopter), office 365 home, using Outlook for years. Since installing Windows 10, I have had "com addin" issues that eventually resolved itself. Mid July 2016 I had the same thing happen but I can't fix it. Been through all the suggestions for fixing with no result. Here are some errors Norton is coming up with: Date & Time,Risk,Activity,Status,Recommended Action,Category 8/7/2016 9:04:59 PM,Info,IP address has disappeared from adapter Microsoft ISATAP Adapter (IP address: fe80::5efe:192.168.1.139%6).,Detected,No Action Required,Firewall - Network and Connections IP address has disappeared from adapter Microsoft ISATAP Adapter (IP address: fe80::5efe:192.168.1.139%6). Category: Firewall - Network and Connections Date & Time,Risk,Activity,Status,Recommended Action,Category 8/7/2016 7:04:45 PM,Info,IP address has disappeared from adapter Microsoft Teredo Tunneling Adapter (IP address: 2001::5ef5:79fb:2ca9:ff6:3f57:fe74).,Detected,No Action Required,Firewall - Network and Connections IP address has disappeared from adapter Microsoft Teredo Tunneling Adapter (IP address: 2001::5ef5:79fb:2ca9:ff6:3f57:fe74). Category: Firewall - Network and Connections Date & Time,Risk,Activity,Status,Recommended Action,Category 8/21/2016 7:19:08 PM,Info,IP address has disappeared from adapter Microsoft Teredo Tunneling Adapter (IP address: fe80::34aa:1e03:2ef9:8426%4).,Detected,No Action Required,Firewall - Network and Connections IP address has disappeared from adapter Microsoft Teredo Tunneling Adapter (IP address: fe80::34aa:1e03:2ef9:8426%4). Category: Firewall - Network and Connections Date & Time,Risk,Activity,Status,Recommended Action,Category 8/23/2016 2:54:31 PM,Info,IP address has disappeared from adapter Realtek RTL8188EE Wireless LAN 802.11n PCI-E NIC (IP address: 192.168.1.124).,Detected,No Action Required,Firewall - Network and Connections IP address has disappeared from adapter Realtek RTL8188EE Wireless LAN 802.11n PCI-E NIC (IP address: 192.168.1.124). Can someone please help. I get constant requests for my password in Outlook, and no inbound mail via my gmail acct. since mid July. Thanks!

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