• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton PW Mgr accepts password on laptop but not on mobile

Hello, All,

I have been using the Norton Password Manager for 4-5 months on both my laptop and my Samsung Galaxy S5.  It worked fine on both.  I switched to a Galaxy S10 yesterday, but now every time that I enter the password to open the vault on the S10, I get the message "Incorrect Vault Password".  Yet the same password opens the vault without issue on the laptop.  I feel I am missing some essential point here.  Can someone please point me in the right direction?

Many thanks!

Charlie

Replies

Accepted Solution
Kudos2 Stats

Re: Norton PW Mgr accepts password on laptop but not on mobile

Just to clarify. On the new device, you have already entered the Norton Account email and password, before getting the vault password prompt?

Try uninstalling Norton Password Manager, NPM, restart the device, then reinstall and try logging in again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton PW Mgr accepts password on laptop but not on mobile

Peterweb,

I thought that I had done this, but apparently not, because when I followed your instructions above exactly, it worked perfectly!  Thank you for help!!!

Charlie

Kudos0

Re: Norton PW Mgr accepts password on laptop but not on mobile

You are welcome. Glad I could help.

Often people are confusing the Norton Account password and the Vault password, because normally, you are still logged into your Norton Account. But sometimes, for security reasons, you get logged out of the Norton Account. That is how we have learned to ask for clarification.

Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.