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Norton Quick Help
As I was wondering through the "New Manage My Protection" link and selecting Support I found the following and much to my surprise, it actually looks like something that will prove helpful to users. I also took the liberty of circling two items that I have seen repeatedly asked here in the forums.
Clicking on the dash (-) in the upper right hand corner will hide the drop down (or display it if already hidden) in the lower right corner of the page. It will also collapse after a short period on it's own.
Got to give an "atta boy" to whoever decided this would be helpful.