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Once again today another Symantec spam email under the false guise of "support".
This is illegal BTW. It's in violation of the federal CAN SPAM Act, as there is no unsubscribe link in their email.
Here's today's problem. At the bottom of the email is a footnote:
"Virus Protection Promise: To be eligible for the Virus Protection Promise, you must purchase, renew or upgrade your Norton subscription directly from Symantec, or subscribe to the Norton Automatic Renewal Service."
They define that as:
"Unique 100% guarantee.
From the moment you subscribe, a Norton expert is available to help keep your device virus-free, _or_ give you a refund."
So no support unless we renew through Symantec?
Those * recently charged me a $100 (!) renewal fee! It took me two phone calls and one chat to get them to back it out. Got it on Amazon for $31 (5 license).
Here's the bizarre part. The credit card number that was in my profile was an old, expired card. Without my knowledge they charged it to a _new_ card -- from an entirely different financial institution! I questioned them about that and they said they have the authority to do that. I don't believe it.