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Kudos0

Norton Renewal

Once again today another Symantec spam email under the false guise of "support".  

This is illegal BTW. It's in violation of the federal CAN SPAM Act, as there is no unsubscribe link in their email.

Here's today's problem. At the bottom of the email is a footnote:

"Virus Protection Promise:  To be eligible for the Virus Protection Promise, you must purchase, renew or upgrade your Norton subscription directly from Symantec, or subscribe to the Norton Automatic Renewal Service."

They define that as:

"Unique 100% guarantee.
From the moment you subscribe, a Norton expert is available to help keep your device virus-free, _or_ give you a refund."

So no support unless we renew through Symantec?

Those * recently charged me a $100 (!) renewal fee!  It took me two phone calls and one chat to get them to back it out. Got it on Amazon for $31 (5 license).

Here's the bizarre part. The credit card number that was in my profile was an old, expired card.  Without my knowledge they charged it to a _new_ card -- from an entirely different financial institution!  I questioned them about that and they said they have the authority to do that. I don't believe it.

Replies

Kudos1 Stats

Re: Norton Renewal

"Unique 100% guarantee.
From the moment you subscribe, a Norton expert is available to help keep your device virus-free, _or_ give you a refund."

So no support unless we renew through Symantec?

That is not what is being said. What is unavailable unless you have auto renewal enabled is the extra virus removal service of the Virus Protection Promise. That service will try to remove any malware that regular Norton scans cannot remove.

Here's the bizarre part. The credit card number that was in my profile was an old, expired card.  Without my knowledge they charged it to a _new_ card -- from an entirely different financial institution!  I questioned them about that and they said they have the authority to do that. I don't believe it.

Credit card companies/banks etc have for a long time now set up a system that 'helps' card holders who have recurring payments set up with their card. What the service does is ensure that you do not bounce any payments because of a change in expiry date, or credit card number, or even as you have found if you change cards altogether. If you do not want this service, you could try contacting your card issuer and see if they can disable that 'feature'.

Things happen. Export/Backup your Norton Password Manager data.

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