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Kudos0

Norton renewal with back up

Ever since I upgraded to Windows 10 there is nothing but problems. Norton support was able to fix last year at renewal time, without extra costs. This year , at renewal time, I have spent going on three weeks of remote support. Even making a, so called one time payment, for out sourced help. Norton support can't resolve. Every time I start my computer Norton asks to install their product. I am at the point where I should just request a refund and rely on Windows 10 defender to protect my computer. Norton has become an unreliable product.

Replies

Kudos0

Re: Norton renewal with back up

Even making a, so called one time payment, for out sourced help.

This comment sounds like you were not using genuine Norton Support. There is never a charge to get support help to install and troubleshoot your product. 

How did you contact the support service you used. What web link did you use?

As for your issue, are you using a Windows Admin account?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton renewal with back up

Yes. I was logged in with secure Norton support. Verified support case #'s. It is my suspicion that Norton support team are not educated on the issues that are impeding the compatibility of the Norton product install with windows 10. As, level 1,2 and 3 Norton techs could not resolve. Which is why I paid an outside source. This outside source did remedy the uninstall reinstall issue. And got Norton up and running. It is when I went to backup set up that all of Norton failed. It's ironic, because on my old laptop, which runs with Windows Vista home edition, Norton runs perfectly fine.

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