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Kudos0

Norton renewal reminder

I have just upgraded my Norton Security 5 device product with Norton Security with Backup 10 device product. Norton shows I have a year's subscription. However the annoying issue is I keep getting emails stating my Norton Security has expired.

Suggestion The Norton reminder process should check if associated products were installed.

many thanks

Replies

Kudos0

Re: Norton renewal reminder

If you used a new product key to extend your protection, your older subscription did in fact expire. That is why Norton will send you a notice email. As long as you have a new subscription, you can safely ignore these emails. They should stop after 3 or 4 weeks.

Many users have asked that Norton should be able to check your Norton Account to see if you have installed a new product to replace the old.

Things happen. Export/Backup your Norton Password Manager data.

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