• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Safe Web blocking Xfinity/Comcast account login page

Norton Safe Web in Chrome (68.0.3440.106) is blocking the Xfinity/Comcast account login page as a suspicious web site.  Selecting "continue to the site" returns with the sane blocking message. Viewing the full report of the website (xfinity.com) shows it is not blocked. The only way to access the account (specifically, to pay the bill) is to disable the extension. Screen shot attached.

File Attachment: 

Replies

Kudos0

Re: Norton Safe Web blocking Xfinity/Comcast account login page

Kudos0

Re: Norton Safe Web blocking Xfinity/Comcast account login page

FWIW, recent reviews on Safe Web site show (referenced above) report blockages and also there were 3 instances of Xfinity sign-in being blocked on the Comcast Forum Security board back at the beginning of August.  No reports on Comcast Forum since then.  When using the mentioned (blocked) URL - it appears to go through a redirection to the log-in page.

I have not seen any additional activity on the Comcast Forum since early August and those threads did not provide a browser.

Kudos2 Stats

Re: Norton Safe Web blocking Xfinity/Comcast account login page

It was suggested by support that I clear the browser cache, run Live Update and restart my system which I had already done about a day prior to reporting the issue.  Regardless, I repeated the procedure and can confirm that I am no longer experiencing the problem.  I agree that the redirection was probably the basis for the site being flagged as suspicious.

This thread is closed from further comment. Please visit the forum to start a new thread.