• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos4 Stats

Norton Safe Web blocks Yahoo Finance links in Firefox

When I go to Yahoo Finance website (https://ca.finance.yahoo.com/) in Firefox browser, everything appears normal but when I click to open a link, nothing happens.  This happens with all the links on the website.  I get the hand and the URL of the link in the bottom left hand corner, but when I click to open nothing happens.  However If I right-click on a link and select "Open link in a new tab" the link opens but this is not a practical workaround.

The reason I believe the problem is with Safe Web is that when I restart Firefox in "Safe Mode", or disable the Norton Safe Web extension in normal mode, the links open correctly in the same tab.  It appears that there is an compatibility issue with the Safe Web extension in Firefox.  Yet it seems like only Yahoo Finance website is affected.  What can be done to return to normal behavior?

My operating system is Windows 8.1 64-bit.  Firefox version 69.0.1.

Replies

Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

Um, have you tried Content Blocking > Standard

Or, have you tried tweaking Content Blocking 

Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

Hello bjm,

I tried both -- Standard content blocking and also clicked on "Turn off Blocking for This Site" option in the address bar for the Yahoo Finance website.  I also unblocked audio/video autoplay.  However the problem behavior persists.

Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

Okay, I reproduced as you describe in your opening post re Yahoo Finance website https://ca.finance.yahoo.com/ in Firefox browser, 
I thought "Standard" vs "Strict" allowed pages to open (in the same tab) with click. 

Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

Hello BHelpMe

I just tried your Yahoo site using Chrome and Safe Web. I had no issues with links opening up even though I am not a customer of that site.  Do you have that issue with any other financial site? That site has a Green OK, so the site is OK.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

Hello floplot

The issue I am experiencing with Yahoo Finance and Safe Web happens only in Firefox.  With Chrome everything works normally and the links open correctly.  Now I just tried another site, Yahoo News (https://ca.news.yahoo.com/) and I am having the same problem, so it looks like the issue is more widespread than I originally thought.  I do get the Green OK check mark in Firefox too, so Safe Web is not flagging the site as unsafe, but when I click on the links nothing happens.

Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

BHelpMe:

The issue I am experiencing with Yahoo Finance and Safe Web happens only in Firefox. [...]
Now I just tried another site, Yahoo News (https://ca.news.yahoo.com/) and I am having the same problem, so it looks like the issue is more widespread than I originally thought. 
I do get the Green OK check mark in Firefox too, so Safe Web is not flagging the site as unsafe, but when I click on the links nothing happens.

FWIW ~ at this time.  I cannot reproduce.  Pages open, in same tab, when I click links.  

Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

Hello

Do you have the same issue if you try some other site than a Yahoo one? I don't trust Yahoo since  they were hacked a few times. Also please try emptying your caches.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos2 Stats

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

I have tried other sites but the issue only happens with Yahoo sites (Finance, News, Sports).  I also cleared the cache and tried variations of Firefox settings but it didn't help.  I also tried removing and reinstalling the Safe Web extension.  There must be something new about how Yahoo codes its websites that Safe Web (or Firefox) doesn't understand.  The problem started happening on September 16 or a day before that.

Kudos1 Stats

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

Hello

Have you checked the Firefox Forum to see if anyone else is having a similar issue when trying to connect to Yahoo.?

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

I see the same problem with 'yahoo finance/Firefox/safe web'. If I disable safe web then the links work in yahoo finance. I did not see it on other sites using Firefox or on yahoo finance using Edge (both with Safe Web enabled). The interesting thing is that if I click on an advertisement on the yahoo finance page with safe web enabled the advertisement links work, but not the news links.

Kudos1 Stats

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

I checked the Firefox Support Forum and the same issue is replicated with a reference to the Safe Web extension:

https://support.mozilla.org/en-US/questions/1267984

Can we have someone from the Norton team look into this?

P.S. I also tried clearing the cache and cookies, and refreshing Firefox, without any improvement.

Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

Hello

I have requested some aid from Norton/Symantec. This doesn't mean I will be successful with getting the aid requested.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos1 Stats

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

I have the same problem, but curiously NOT on my.yahoo.com.

Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

Have people with this problem checked for latest updates for FireFox?  69.0.2

There have been a series of updates recently and I was having Bank of America on line misbehaving but is now OK .... although some of my problem was due to BoA Support giving me wrong instructions and at one point seeming to be using a different software version to mine since they saw on their monitor a different Next-Step to mine!

Hugh
Kudos0

Re: Norton Safe Web blocks Yahoo Finance links in Firefox

I updated to Firefox 69.0.3 on Friday, October 11.

As of October 12, I am no longer experiencing the issue with Yahoo Finance website.  It seems likely that the latest Firefox update resolved the problem.