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Kudos1 Stats

Norton Safe Web Bug

With the new version of the Norton Safe Web add-in for Firefox, I can no longer log in to Schwab.com. The site requires a two-step login. In the second step, when I select to receive an automated call, the site is supposed to display my home phone, work phone, and cell phone. It no longer does anything at that point in the process. However, when I disable Norton Safe Web and refresh the page, it works as before. Please investigate!

Replies

Kudos2 Stats

Re: Norton Safe Web Bug

Norton Safe Web is also causing a log in problem with td ameritrade.  TD Ameritrade client services confirms that Safe Web is the cause of the problem when using Firefox.  To log in I must disable Safe Web in Firefox or use I.E.

Kudos0

Re: Norton Safe Web Bug

Hello

Do you mean Norton Password Manager? Please post a screenshot of the error message. 

Here are the instructions on how to add a image to your post.

https://community.norton.com/en/forums/how-post-image-forums-0

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: Norton Safe Web Bug

No, I mean Norton Safe Web. There is no error message. The web page just fails to respond when I select the radio button asking for an automated phone call. It is supposed to display three options; instead, nothing happens at all.

Kudos1 Stats

Re: Norton Safe Web Bug

No Safe Web. It blocks TD Ameritrade by showing a grey question mark in place of the toolbar avatar that's usually yellow, black, and white.

You click on it and it says, "Untested" then 4 problem categories with 0 problems in each.

You can open the login page, but once you enter you user name and password, it locks up while loading the secure home page.

Never gets to the image, just a blank page and the last browser address on the way to the secure home page.

Disable Safe web, it works fine...

You can't make an image of it because as soon as you move you cursor off of it, it disappears...

Kudos1 Stats

Re: Norton Safe Web Bug

No "Safe Web".  As I mentioned above, TD Ameritrade has confirmed that Safe Web is the cause of users having problems when trying to log in.

Kudos1 Stats

Re: Norton Safe Web Bug

No Safe Web. It blocks TD Ameritrade by showing a grey question mark in place of the toolbar avatar that's usually yellow, black, and white.

You click on it and it says, "Untested" then 4 problem categories with 0 problems in each.

The grey icon with a '?' does not indicate a block of any web site. It just tells the users that the site has not been tested, so they can decide if they want to continue on that site. 

Having said that, as users have found that disabling Safe Web extension allows the site to work correctly, it would seem to indicate that there is a correlation that Norton could at least look into.    @floplot  can make a request to the team to check into this.

Things happen. Export/Backup your Norton Password Manager data.

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