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Kudos0

Norton Safe Web extension incompatible with Chase.com

With Firefox extension version 3.4.0.4, I had no problems whatsoever.

With version 3.6.0.10, I could not log into schwab.com. But chase.com worked fine.

With version, 3.7.0.6, I can now log into schwab.com, but chase.com does not work. Once logged into chase.com, only the top toolbar of the web page will display. If I disable the Norton Safe Web extension, the entire web page displays just fine.

Please fix this. In the meantime, I will revert to version 3.4.0.4.

Firefox 65.0.2 (64-bit); Windows 10 (64-bit), Build 17763.379; Norton Security 22.17.0.183

Replies

Kudos0

Re: Norton Safe Web extension incompatible with Chase.com

@Torrey Umland

Can you look into this new issue with the updated extension?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Safe Web extension incompatible with Chase.com

Thanks @peterweb, I tried to reproduce this with the latest SafeWeb extension for Firefox but I was not successful. Is anyone else experiencing this issue with Chase.com after log in?

Thanks,

Torrey

Kudos0

Re: Norton Safe Web extension incompatible with Chase.com

Reporting same here as @Torrey Umland that I can get into chase.com with Firefox 66.0.2, Norton Safe Web extension v3.7.0.11.

@driminer - are you still seeing the issue with extension v3.7.0.11?

Regards,

Matt Powers
Symantec Corp.

Kudos0

Re: Norton Safe Web extension incompatible with Chase.com

Hello Matt

Just a wild thought probably. I know this is about Firefox. Is it possible that the new Chrome ext for Banking sites which was just put up in the Announcement  Section of this Board could some how have some connection in the back end?

Could there be something in common between the Firefox Ext. and the new Chrome Ext. that is being rolled out now and must have been in testing for a while now? They are banking sites.

Darn, I can't use @mention.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.2.47 Core Firmware 282 I E 11 Chrome latest version.

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