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Kudos0

Norton Safe Web Google Chrome Search Check Marks

It looks like sometime in the last 24 hours or so my Google searches in Chrome stopped showing the 'rating' checks on the search results screen.  I'm pretty sure this was working yesterday.  It's still showing the green 'check box' in the upper right next to the search bar, so Safe Web is working, but similar to Firefox, it no longer seems to be compatible with Google searches.  I don't think anything updated.

Currently running Chrome 85.0.4183.121, and Safe Search 3.11.6.2 which shows as the most current version.

Just seeing if anyone else is seeing the same thing ... again this seems to only be affecting the rating on Google searches.

Replies

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Yeah, just now reading similar reports -
https://community.norton.com/en/forums/no-green-check-marks-when-surfing

And I'm not seeing search results annotations - Chrome + Safe Web, Safe Search, Safe Search Enhanced -

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Same problem for me.  I posted a "me too" reply on the report Norton Fighter mentions.

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Yes. The green check-mark annotations disappeared from my Chrome browser/Google search results a day or so ago. I chatted with Norton Tech Support and got no help other than telling me to use Norton Safe Search which is, in my opinion, an inferior search engine.

Kudos2 Stats

Re: Norton Safe Web Google Chrome Search Check Marks

@Brocktoon
FWIW ~
My understanding is: 
NortonLifeLock is aware of this behavior, and hopefully will be resolved soon. 

Kudos1 Stats

Re: Norton Safe Web Google Chrome Search Check Marks

Thanks for the replies!  The important thing is we know we don't need to go reinstalling our software or go crazy troubleshooting

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

FWIW!! Chrome extensions on Opera GX. Its October 3rd and a weekend so, maybe Monday at the earliest for a resolution? Norton Services Status page also shows GREEN across the board.

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos1 Stats

Re: Norton Safe Web Google Chrome Search Check Marks

Hello Soul

Thanks for the info. I just noticed the same issue today.  I remember having this issue in the past. In the past Google changed something and that messed up the Annotations. This time, it might have something to do with Norton adding on LifeLock to it's name. Since it's a new company now or at least a name change, things between the 2 companies need to be adjusted. Don't know if the fires out in Cali have anything to do with the issue or not. As bjm and Soul has said up above, hopefully this issue will be worked out. I say hopefully because of the fires out west.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 2004 N 360 22.20.5.39 Chrome latest version.
Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Same issue, I refuse to use the Norton safe search tool or toolbar. Google is top for search, I do not need another layer. It reminds me of the old pup browser hijack roadrunner did, sending to a new search so it could dictate and reap ad money.

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

HI,

Sorry for the issue you are facing.

Regarding Windows - Chrome - Google search results does not have green tick marks, we are already of this issue and working on the same.

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

All: I removed the safe web extension. Reinstalled the extension, the green search checks are working again. However, the Safe Web extension icon doesn't appear in the browser task bar. I'll take it. Things are working again, not seeing the icon isn't an issue for now.

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos3 Stats

Re: Norton Safe Web Google Chrome Search Check Marks

Hi,

Issue is fixed and released with Norton Safe Web extension version 3.13.0.15

If you dont get the update, please open

1. chrome://extensions/ from the address

2. Find Norton Safe Web extension and click on "Details" button in it

3. Click "Update" button to get the latest updates which should have the fix. 

Regarding Extension Button missing,

1. Chrome has changed the post installation behavior of extension

2. So post installation, please click on the below icon from the right top corner of chrome browser

3. Click Pin icon to display the Extension button

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Well done sir!! Thank you.

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Thank you!!!

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Thanks for the fix.

I didn't see an Update button after clicking Details for the Safe Web extension so, like SoulAsylum (see earlier post), I removed the extension and reinstalled it manually.

Same end result - check marks restored on Google searches

Kudos1 Stats

Re: Norton Safe Web Google Chrome Search Check Marks

I was able to update under extensions by switching on 'developer mode' and then selecting 'update all' extensions.  Seems to be working well so far!

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Anyone seeing the Safe Web search checks disappearing again? Worked for a day and a half here, was earlier in the day. Not working at the moment. 

 Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

just now

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Thanks bjm. Will look at this further on my end.

Edited: R&R of the extension corrected the problem. Gotta love bandaid fixes.

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

@viveksu The past couple of days the green checks have appeared then disappeared. I eventually removed the extension and reinstalled with a system restart. Things went back to normal. Yesterday evening, not only did the green checks disappear, the dialog window for safeweb is totally filled white. I'm almost certain another R&R will fix the issue, the question now is for how long? Redundant removals isn't the solution for the extension. I'm not having conflicts with any other extensions installed, save one, uBlock Origin, all are Norton extensions. Suggestions are welcomed.

Cheers 

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

FWIW ~ all Norton extensions installed > only Safe Web on

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

As always individual mileage will vary, same settings. ONLY Safe Web extension enabled. NO JOY!! 

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Sorry, I'd forgot you're > 
Opera GX LVL2 (core: 71.0.3770.234) w/Chrome Extensions

I'm Chrome 

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Same extensions though, from the same Google store. Never had a problem with it until now.

Cheers

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.630 / N-360 Deluxe 22.20.5.39 / Norton Core v.200827_317 on Android 2.28.01 / Opera GX LVL 2 (core: 71.0.3770.310) w/Chrome Extensions
Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Hmm, wonder if I can reproduce missing search annotations on new Edge with Safe Web extension from Chrome Store. 

Edit:
Safe Web v3.11.6.3 extension from Microsoft Store missing search annotations -

Never mind. 
I remember > Norton Safe Web extension from Microsoft Store never rendered search annotations. 

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Norton Safe Web v3.13.0.15 extension from Chrome Store on new Edge -

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

Anyone got a link to Norton Safe Web for Chrome?  I just clean installed Linux and can't find the link on the Google Chrome Extension page, or on Google itself.

Thanks.

Windows 10 x64 20H2 | Mint Cinnamon 20
Kudos1 Stats

Re: Norton Safe Web Google Chrome Search Check Marks

Kudos0

Re: Norton Safe Web Google Chrome Search Check Marks

bjm_:

Norton Safe Web - Chrome Store
https://chrome.google.com/webstore/detail/norton-safe-web/fnpbeacklnhmkkilekogeiekaglbmmka

Thanks!  I used to be able to find it on Google once but can't now.  I don't know why it is so hard to find.  It doesn't show up at the Chrome Store when I search there.

Windows 10 x64 20H2 | Mint Cinnamon 20

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