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Kudos0

Norton Safe Web icon not showing in Bing or Google

I just installed IE11 and the NSW icons are not showing in the Bing or Google search engines.

Replies

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

I just installed IE11 and the NSW icons are not showing in the Bing or Google search engines.

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Hi Dave20, the reason why the NSW icons are not appearing on Google is due to the preference option on Google.

 

 

  • You may attempt to access the Google website from IE or Chrome or Firefox.
  • Ensure to check that the Norton Toolbar is enabled on Google website, then look for a GEAR icon at the top right corner on Google webpage. 
  • Left click using the mouse on the GEAR icon (present on Google webpage) and choose the first option that says search settings.
  • On the Search Settings, look at the first pointer that says manage my search options: select the last radio button that says : Never auto search/ fill the results.
  • Later at the bottom of the same page, click on Save.
  • The message would appear as "your preference has been saved".
  • Now, Check if the NSW appears on Google search results.

 

Disable Enhanced Protected Mode in Internet Explorer 11

 

  • Norton Toolbar does not work if Enhanced Protected Mode (EPM) is enabled in Internet Explorer 11.
  • To disable EPM, navigate to Tools > Internet Options > Advanced tab > uncheck Enhanced Protected Mode (browser restart needed). 
Shree
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

I have the Toolbar present so the Enhanced Protection Mode is not enabled.  In addition, instant search is turned off.  Nevertheless, it should work in Bing but it doesn't.

Kudos1 Stats

Re: Norton Safe Web icon not showing in Bing or Google

My theory is correct.  The icons ARE affected by the way IE11 render pages.  If you go to "F12" developer mode and change "document mode" to "IE10" to make IE11 render pages as IE10, the icons come back.

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Confirmed...  Thanks for posting this!  

Kind regards,

John

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Over to you Symantec. Fix the problem.
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

To further illustrate Dave20's finding ...

IE11 - In IE11 Document (default) mode:

IE11 - In IE10 Document mode:


 

Kind regards - especially to you, Dave20...

John

 

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

I have IE11 installed in Windows 7 and using Bing, the Norton icons are showing up fine. Don't know what I did right !....

Windows 10 Home X 64
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

IE11 Normal (Edge) rendering

IE11 rendering as IE10

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google


F4E wrote:

I have IE11 installed in Windows 7 and using Bing, the Norton icons are showing up fine. Don't know what I did right !....


As Dave20 kindly pointed out in the previous post showing Google search results, this is a Norton add-on compatibility issue for IE11 that has been fixed (apparently) in v21's IE add-ons, but not (yet anyway) in v20's add-ons ...

 

Interestingly, if you use the Norton Ask Search site:

 

http://nortonsafe.search.ask.com/

 

Or the NTB Norton Safe Search Box, the search site sets the Default Mode to IE 9, and thereby avoids the problem...

 

Kind regards,

John

Edit: Additional findings

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Hey Symantec, will you fix the problem!! I imagine almost all of your users will now be on IE11, since it is pushed out by Microsoft as an important update.
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Dave 20, I don't know that it IS a Norton problem. As I said previously I have disabled Enhanced Protected Mode and Smart Filter in IE 11, and that's all I've done. The icons are working, when I use Bing.

Windows 10 Home X 64
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Well enhanced protection mode is disabled by default in Win7. And since we know the cause, surely Symantec can tweak the codes so the products get along nicely.
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google


F4E wrote:

Dave 20, I don't know that it IS a Norton problem. As I said previously I have disabled Enhanced Protected Mode and Smart Filter in IE 11, and that's all I've done. The icons are working, when I use Bing.


The point you are missing is that the issue was fixed in the v21 products (which according to your tagline you are presently using).  The problem however, has not been fixed in the v20 products.  Furthermore, the problem is not specific to Bing - It affects all the (norton safeweb icon) supported search sites except for the Ask powered Norton Safe Search site - and that is only because the Norton Search sub-site (at Ask) sends the code to set the browser emulation to IE9 when it emits the results page.

Kind regards,

John

Edit: Additional clarification on issue

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

and as Dave20 says, you can set Developer Mode in IE 11 to render pages as IE 10, until such time as compatibility bugs are ironed out.

Windows 10 Home X 64
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

And it is not a retainable option - it must be activated every time the browser is used, and not in a very clean, user friendly fashion either.  It is after all only a minimalized developer's tool, intended for website developers and the folks at companys like Symantec, to assist them in getting there products working correctly...

Oh sure there are registry hacks that will force IE11 into emulating previous IE rendering modes, but do we really want to go down that road?

Kind regards,

John

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

I agree, John. Not really. It seems we have a choice of putting up with IE 11 until fixes are issued, or uninstalling IE 11 and reinstalling IE 10. User choice, I guess.

Windows 10 Home X 64
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Not so much of a choice with Win 8.1 ...

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Windows 8.1 ? Shudder. It'll be a long time before I *upgrade*.....

Windows 10 Home X 64
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Tell that to the person with the new computer who's only choice was Win 8.1 ...  

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Um, backing away slowly........

Windows 10 Home X 64
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Problem won't be fixed?

Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

Dave, after this week's Windows Updates they are now working for me, in IE 11.

Windows 10 Home X 64
Kudos0

Re: Norton Safe Web icon not showing in Bing or Google

It's still business as usual though for the v20 IE NTB - no Norton Safe Web icons In IE11 ...

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